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Urgent! Customer Operations Executive Job Opening In Central Singapore Community Development Council – Now Hiring Octomate Staffing Pte. Ltd.

Customer Operations Executive



Job description

Our client, a leading fresh grocery e-commerce platform, is expanding its successful B2B fresh grocery delivery model to Singapore's vibrant F&B sector.

Building on our proven track record in markets like Dubai, we are dedicated to provide efficient, high-quality fresh produce solutions to restaurants, cafes, and food establishments across Singapore.

Join our dynamic team and play a key role in shaping the future of fresh food supply chain in Singapore.

Key Responsibilities:

  • Manage daily customer operations, ensuring timely and accurate order fulfillment for B2B or B2C clients in the fresh food sector.

  • Address and resolve customer inquiries, complaints, and feedback, maintaining high levels of customer satisfaction.

  • Collaborate with sales, logistics, and production teams to coordinate deliveries and manage inventory effectively.

  • Develop and implement operational processes and standard operating procedures (SOPs) to enhance efficiency and service quality.

  • Prepare and analyze reports on operational performance, identifying areas for improvement and implementing corrective actions.

Requirements:

  • 3–7 years of operational experience in the fresh food industry, with a strong understanding of supply chain and customer service dynamics.

  • Experience in managing customer relationships and resolving operational issues.

  • Familiarity with food safety regulations and quality control standards.

  • Strong organizational and multitasking abilities, with attention to detail.

  • Proficiency in Microsoft Office Suite; knowledge of ERP systems is a plus.


Required Skill Profession

Other General



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    Unlock Your Customer Operations Potential: Insight & Career Growth Guide


  • Real-time Customer Operations Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)

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