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Customer Relationship Consultant Job Opening In Singapore, Singapore – Now Hiring StarHub


Job description

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Job Description

This role is based in Malaysia.

Inbound Call Management:

  1. Handle Sales, Salvage & Termination hotline inquiries, promote our products and services, and provide prompt and professional responses to customer questions to close sales and build strong customer relationships over the phone.

  2. Resolve customer issues efficiently, ensuring high levels of customer satisfaction.

  3. Provide accurate product information, pricing, and solutions to meet customer needs.

  4. Proactively perform upselling and cross-selling of additional StarHub services.

  5. Maintain accurate customer records in the CRM system, ensuring all interactions are documented.

Outbound Sales Activities:

  1. Conduct outbound sales calls to potential and existing customers to promote telecommunication products and services (e.g., internet, mobile plans, or bundled packages).

  2. Identify customer needs and provide tailored solutions that meet their requirements.

  3. Proactively perform upselling and cross-selling of additional telecommunication services.

  4. Follow up on leads generated through marketing campaigns, referrals, or inquiries.

  5. Achieve or exceed individual and team daily, weekly, and monthly sales targets to meet all KPIs set out in Service Quality Standards and Balanced Scorecard.

Qualifications

  • Proven experience in telesales, customer service, or a related role (telecommunication industry experience is a plus).

  • Strong verbal communication and active listening skills.

  • Ability to handle high call volumes while maintaining quality and professionalism.

  • Goal-oriented mindset with the ability to handle objections and close deals effectively.

  • Excellent problem-solving skills and a customer-first mindset.

  • Highly motivated and sales-driven individual who is also an excellent team player.

  • Proficient in using CRM systems, telecommunication tools, and Microsoft Office applications.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Telecommunications

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Required Skill Profession

Hr Services


  • Job Details

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Unlock Your Customer Relationship Potential: Insight & Career Growth Guide


Real-time Customer Relationship Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Relationship in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Relationship roles.

5427 Jobs in Singapore
5427
4515 Jobs in Singapore
4515
Download Customer Relationship Jobs Trends in Singapore and Singapore

Are You Looking for Customer Relationship Consultant Job?

Great news! is currently hiring and seeking a Customer Relationship Consultant to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at StarHub adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Relationship Consultant Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Relationship Consultant?

Key qualifications for Customer Relationship Consultant typically include Hr Services and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Relationship Consultant?

To improve your chances of getting hired for Customer Relationship Consultant, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Relationship Consultant Job Success

StarHub interview tips for Customer Relationship Consultant

Here are some tips to help you prepare for and ace your Customer Relationship Consultant job interview:

Before the Interview:

Research: Learn about the StarHub's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Relationship Consultant interview at StarHub, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the StarHub's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Relationship Consultant Positions

Setting up job alerts for Customer Relationship Consultant is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!