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Customer Service Advisor Job Opening In Singapore, Singapore – Now Hiring Hastings Deering


Job description

Company :

Vantage Automotive Limited
  • Attending to the needs of the customers professionally and promptly under the department, ensuring the customer’s waiting time is kept to a minimum.

  • Liaise with Workshop to get an accurate vehicle diagnosis and provide professional advice for appropriate repairs servicing or technical assistance.

  • Coordinate with relevant parties such that the repair or service is done according to the customer's needs and in accordance with the manufacturer's guidelines.

  • Keep customers updated and follow up with the progress of the work.

  • Assist in the daily operation of the reception.

  • Track backorder parts arrival status to follow up with the customer to fix a workshop appointment for the installation.

  • Manage customer expectations and keep customer complaint ratio at the minimum by providing the utmost urgency and attention to every customer feedback.

  • To meet after-sales target as set by principal/ company.

  • Actively promote and upsell after-sales parts, accessories, packages (service and extended warranty) and etc.

    to increase the after-sales revenue.

  • Monitor, track, and close any outstanding and WIP repair orders, purchase orders, and after-sales related documents on a timeline basis.

  • Upkeep tidiness & cleanliness of the desk/ work area.

  • Any ad hoc tasks assigned by Service Manager

  • Requirements

  • Minimum Diploma in Mechanical Engineering or equivalent.

  • Class 3 driving license 

  • Minimum 3 years working experience in relevant customer service industry, preferably working with EV Vehicle portfolios.

  • Proactive and independent with a positive attitude.

  • Working Location: Paya Lebar (Shell)

  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


    Real-time Customer Service Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

    10980 Jobs in Singapore
    10980
    9022 Jobs in Singapore
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    Download Customer Service Jobs Trends in Singapore and Singapore

    Are You Looking for Customer Service Advisor Job?

    Great news! is currently hiring and seeking a Customer Service Advisor to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hastings Deering adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Customer Service Advisor Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Service Advisor?

    Key qualifications for Customer Service Advisor typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Customer Service Advisor Job Success

    Hastings Deering interview tips for Customer Service Advisor

    Here are some tips to help you prepare for and ace your Customer Service Advisor job interview:

    Before the Interview:

    Research: Learn about the Hastings Deering's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Be Yourself: Let your personality shine through while maintaining professionalism.

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Service Advisor interview at Hastings Deering, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hastings Deering's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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