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Customer Service Assistant Manager Job Opening In Central Singapore Community Development Council – Now Hiring Align Recruitment Pte Ltd


Job description

Our client - a leader in a automotive industry is looking for a Customer Service Assistant Manager to join them

Job Scope

  • Coordinate and supervise daily customer service operations to ensure efficiency, performance, and adherence to service quality standards.

  • Collaborate with the Aftersales team to set and monitor customer satisfaction goals, including CEM targets, response times, and participation rates.

  • Manage the Customer Experience Survey (CEM) process via the principal's online platform and support follow-up actions based on customer feedback.

  • Handle customer complaints proactively, ensuring timely resolution while balancing customer satisfaction, cost control, and compliance.

  • Work closely with the Service Manager to identify root causes of service issues and implement long-term corrective actions to improve customer experience.

  • Serve as the main point of contact for complaints involving multiple departments, ensuring a unified and seamless customer-facing approach.

  • Meet directly with customers to address concerns, strengthen relationships, and ensure a high level of personal service.

  • Analyze customer service data and trends to recommend improvements, support policy development, and contribute to overall service excellence

Requirement


• Prior experience in automotive industry preferred


• Strong understanding of quality assurance methodologies and customer service principles.


• Excellent analytical and problem-solving skills.


• Strong communication and interpersonal skills.


• Proficiency in data analysis and reporting tools.

Working Location: Ubi

Salary: Up to $6000

Working Days: 5 Days

Interested candidate may send your resume to evanat for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tan Soon Heng (Reg No. R

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

10980 Jobs in Singapore
10980
9854 Jobs in Central Singapore Community Development Council
9854
Download Customer Service Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for Customer Service Assistant Manager Job?

Great news! is currently hiring and seeking a Customer Service Assistant Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Align Recruitment Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Service Assistant Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Assistant Manager?

Key qualifications for Customer Service Assistant Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Customer Service Assistant Manager Job Success

Align Recruitment Pte Ltd interview tips for Customer Service Assistant Manager

Here are some tips to help you prepare for and ace your Customer Service Assistant Manager job interview:

Before the Interview:

Research: Learn about the Align Recruitment Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Assistant Manager interview at Align Recruitment Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Align Recruitment Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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