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Urgent! Customer Service Executive Job Opening In Central Singapore Community Development Council – Now Hiring SIMCC PTE LTD



Job description

Roles & Responsibilities

· Be the digital face of our company, interacting with customers through our online platforms.

· Support the customers that come to our office to collect their certificates and medals.

· Assist in the competitions held in Singapore

· Resolve customer concerns swiftly and professionally, turning problems into opportunities for customer satisfaction.

· Use customer feedback to identify trends and suggest improvements to our products and services.

· Work with our tech team to troubleshoot technical issues customers may encounter.

· Stay current on our products and policies to provide accurate information to customers.

· Handle customer inquiries via email, live chat, and social media platforms.

· Resolve complaints and issues efficiently, maintaining high customer satisfaction.

· Track customer interactions, recording detailed notes in our system.

· Identify trends in customer feedback and escalate issues to the appropriate teams.

· Assist in developing customer service procedures, policies, and standards for the organization.

Requirements and skilss

· Proven experience in a digital customer service role or similar.

· Excellent written communication skills.

You'll be typing a lot, so we need someone who can communicate clearly and effectively in writing.

· Strong problem-solving skills.

We're looking for a digital detective who can get to the bottom of any issue.

· Patience and empathy.

We deal with a lot of frustrated customers, so it's important to stay calm and understanding.

· Knowledge of customer service software and databases.

It's a digital role, so you'll need to be tech-savvy.

· Familiar with Microsoft Office

· Must be able to work Overtime during peak period


Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


  • Real-time Customer Service Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Central Singapore Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 11194 jobs in Central Singapore Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Service Executive Job?

    Great news! is currently hiring and seeking a Customer Service Executive to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SIMCC PTE LTD adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Customer Service Executive Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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  • Interview Tips for Customer Service Executive Job Success
    SIMCC PTE LTD interview tips for Customer Service Executive

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the SIMCC PTE LTD's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
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    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Customer Service Executive interview at SIMCC PTE LTD, research the company, understand the job requirements, and practice common interview questions.

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