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Customer Service Job Opening In North West Community Development Council – Now Hiring Allied Container (Engineers & Manufacturer) Pte Ltd


Job description

RESPONSIBILITIES

1.

    Handle and manage customer shipment requests, ensuring clear and prompt communication.

2.

    Coordinate with customers to finalise booking processes and accurately update details into the system.

3·     Address and resolve customer requests related to:

  • Container re-use
  • Cargo claims
  • Cross-bookings
  • Container detention
  • Damaged container handling
  • Container M&R matters

4.

    Monitor booking status and ensure timely updates are provided to customers.

5.

    Liaise with depot operations, trucking, and shipping partners to ensure smooth container movement and turnaround.

6.

    Maintain accurate records of bookings, service requests, and follow-ups in the system.

7.

    Escalate operational issues (e.g. container damages, delays, or disputes) to the relevant departments for timely resolution.

8.

    Provide proactive support to customers by anticipating needs and offering solutions.

9.

    Ensure compliance with company policies, industry regulations, and customer service standards.

10.

  Support ad hoc administrative and operational tasks as assigned by the Customer Service Manager.

JOB REQUIREMENTS

1.

    Minimum 1–2 years of experience in shipping, freight forwarding, or related industries (strongly preferred).

2.

    Familiarity with export, import, and transshipment regulations and requirements will be an advantage.

3.

    Strong communication, problem-solving, and coordination skills.

4.

    Ability to work independently while being a strong team player.

Working hours

·       Monday – Friday: 8am – 5pm

·       Saturday: 8am – 12pm

Working Location

· Tuas Avenue 6

Reporting Manager

·       CS Manager

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in North West Community Development Council, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

10980 Jobs in Singapore
10980
1782 Jobs in North West Community Development Council
1782
Download Customer Service Jobs Trends in North West Community Development Council and Singapore

Are You Looking for Customer Service Job?

Great news! is currently hiring and seeking a Customer Service to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Allied Container (Engineers & Manufacturer) Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Service Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North West Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service?

Key qualifications for Customer Service typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service?

To improve your chances of getting hired for Customer Service, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Job Success

Allied Container (Engineers & Manufacturer) Pte Ltd interview tips for Customer Service

Here are some tips to help you prepare for and ace your Customer Service job interview:

Before the Interview:

Research: Learn about the Allied Container (Engineers & Manufacturer) Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service interview at Allied Container (Engineers & Manufacturer) Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Allied Container (Engineers & Manufacturer) Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Positions

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