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Urgent! Customer Service Representative (Parcel Operations) Job Opening In Singapore, Singapore – Now Hiring beBeeKeywords

Customer Service Representative (Parcel Operations)



Job description

Service Operations Specialist

Pick Network is tasked to deploy parcel lockers in public spaces and operate a nationwide parcel locker network.

The initiative aims to deliver convenience and choice to consumers and businesses, driving Singapore's urban logistics ecosystem transformation.

As a key team member, you will play a crucial role in the success of this project.

  • Develop basic knowledge in IT concepts and stay up-to-date with industry developments.

  • Monitor backend systems for abnormalities and issues within the locker network.

  • Address technical issues raised by our Call Centre and provide prompt solutions.

  • Investigate consumer disputes and offer support at the locker locations.

  • Conduct on-site and remote troubleshooting of abnormalities or issues.

  • Collaborate with contractors to escalate and resolve complex issues.

  • Ensure timely resolution of issues and closure of cases in a professional manner.

  • Perform parcel recovery when necessary.

  • Diploma or ITE certification is required; relevant experience is advantageous.

  • Willingness to work shifts, including weekends and Public Holidays, is essential.

  • A clear understanding of how parcel lockers function is necessary.

  • Candidates with driving licenses have an advantage in fulfilling job requirements.

  • An analytical mindset for detecting and solving issues is vital.


Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


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