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Urgent! Customer Success Manager Job Opening In Jurong East – Now Hiring GCP APAC
Role Overview
We are seeking a Customer Success Manager to lead on-the-ground implementation, training, and value realization for Verifi customers.
This role is highly field-based and hands-on, working directly with concrete producers, operators, and site managers to ensure successful system adoption and sustained performance.
You will be the face of Verifi at customer plants—training users, solving problems, ensuring accountability for action items, and making sure our technology translates into real-world results.
Key Responsibilities
· Act as the on-site champion for Verifi's technology across assigned customer plants
· Deliver hands-on training for plant personnel, drivers, contractors, and inspectors
· Ensure the full value landing of Verifi's solution by monitoring adoption, resolving operational challenges, and tracking key metrics
· Coordinate post-installation onboarding to ensure customers understand how to fully utilize the system
· Support coordination of system installations, upgrades, and hardware removals
· Collaborate with Field Service teams to troubleshoot technical issues, including approximately 15% of time assisting with in-field truck system repairs
· Follow through on customer action items, ensuring agreed changes or improvements are implemented
· Build strong relationships with on-ground customers—from plant operators to drivers, and batch to QC
· Provide feedback to internal teams (Product, Engineering, Customer Success) on performance, challenges, and improvement opportunities
· Maintain a flexible schedule to accommodate customer operations, including early mornings, evenings, and occasional weekends
Qualifications
· Years of Experience in Business or Engineering disciplines
· Technical proficiency with mechanical systems, electronics, or IoT systems strongly preferred
· Experience in construction, materials, or industrial environments a plus
· Strong interpersonal skills with the ability to train and influence diverse stakeholders
· Excellent troubleshooting, organizational, and follow-up abilities
· Comfortable with frequent travel and hands-on work in plant or construction environments (up to 80%)
· Willingness to work non-traditional hours to align with customer schedules
· High-school diploma required; College degree preferred (Engineering or Business)
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Unlock Your Customer Success Potential: Insight & Career Growth Guide
Real-time Customer Success Jobs Trends in Jurong East, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in Jurong East, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4730 jobs in Singapore and 282 jobs in Jurong East. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! GCP APAC is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Success Manager Jobs Jurong East.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GCP APAC adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Success Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Jurong East. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Success Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Success Manager interview at GCP APAC, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GCP APAC's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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