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Customer Success Specialist , AWS End User Computing Job Opening In Singapore, Singapore – Now Hiring Amazon Web Services (AWS)

Customer Success Specialist , AWS End User Computing

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Job description

Customer Success Specialist , AWS End User Computing
Join to apply for the
Customer Success Specialist , AWS End User Computing
role at
Amazon Web Services (AWS)
Description
Transform enterprise digital workplaces while accelerating your career with AWS's fastest-growing End User Computing portfolio.

Drive millions in revenue growth by helping Fortune 500 companies unlock the full potential of cloud-based desktop and application solutions.


Key job responsibilities
Develop customized success plans for enterprise EUC adoption, engaging technical and business stakeholders through tailored workshops and enablement programs.

Orchestrate executive alignment while serving as the primary EUC domain expert within account teams, coordinating with CSMs and TAMs to maximize customer outcomes.


Manage 7+ high-value opportunities using tiered engagement models, identifying and resolving technical blockers including performance issues and integration challenges.

Maintain L300+ expertise in AWS EUC services, conducting architecture reviews and environment optimization while analyzing usage patterns to implement targeted acceleration programs.


Identify and engage EUC-qualified partners for customer engagements, coordinating joint planning sessions and monitoring performance on deliverables.

Drive partner attachment goals while ensuring technical capability alignment and supporting development of new partner programs.


Monitor health dashboards to proactively address risks and adoption barriers.

Drive customer advocacy through success story documentation and reference program participation.

Track adoption metrics to measure effectiveness and identify continuous improvement opportunities, collaborating with AWS EUC service teams on feature requests and custom solutions.


A day in the life
Morning: You're reviewing dashboards over coffee, spotting a Fortune 500 account stuck at 30% WorkSpaces adoption.

Time to dig in and help them succeed.


Mid-Morning: Video call with their IT team - part detective work, part technical consulting to understand why users aren't embracing virtual desktops.


Afternoon: You're orchestrating solutions - pulling in AWS service teams and partners to tackle integration challenges.

Some days you're the technical expert, others the project coordinator.


Executive Time: Presenting to C-suite, translating technical wins into business value.


Reality?

You'll stretch beyond comfort zones daily - troubleshooting technical issues one moment, strategizing with executives the next.


About The Team
This position is part of the Amazon Specialist and Partner Organization (ASP).

Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed.

Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners.

Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.


Basic Qualifications
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.


2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.


Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.


Preferred Qualifications
PMP certification, or SCRUM/Agile, SAFe certification.


Experience implementing cloud services including migrations and modernization projects or similar.


Company - Amazon Web Services Singapore Private Limited
Job ID: A
#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Success Potential: Insight & Career Growth Guide


Real-time Customer Success Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Success roles.

4764 Jobs in Singapore
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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amazon Web Services (AWS) adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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Amazon Web Services (AWS) interview tips for Customer Success Specialist , AWS End User Computing

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Before the Interview:

Research: Learn about the Amazon Web Services (AWS)'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Final Thought:

To prepare for your Customer Success Specialist , AWS End User Computing interview at Amazon Web Services (AWS), research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amazon Web Services (AWS)'s products or services and be prepared to discuss how you can contribute to their success.

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