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Urgent! Customer Support Job Opening In Central Singapore Community Development Council – Now Hiring Delta Electronics Int'l (Singapore) Pte Ltd



Job description

Revenue Management & Rolling Forecast

  • Review monthly Profit & Loss (P&L) statements, investigate abnormalities, and ensure accuracy.

  • Analyze and report monthly Gross Profit (GP) by product line; circulate reports to Product Managers.

  • Verify revenue classification to ensure accurate booking under respective business categories.

  • Prepare and submit monthly rolling forecasts; analyze variances against prior submissions and highlight gaps.

Rebate & Financial Planning

  • Calculate estimated rebates prior to year-end and confirm sufficient accruals with Finance.

  • Estimate rebates for the upcoming year based on channel budget revenue; propose accrual percentages and prepare internal memos for approval.

  • Coordinate with Finance to ensure accruals are completed by January each year.

  • Perform Breakeven Revenue Calculations to support business planning, including analysis of fixed costs, variable costs, and contribution margins.

  • Prepare and submit monthly EMP reports.

Budgeting & Strategic Planning

  • Support budget preparation, including fixed assets, expenses, allocations, headcount, GP%, and P&L.

  • Manage rolling headcount adjustments across inter-country transfers.

  • Develop and deliver presentation materials for strategic and budget planning sessions.

Sales Operations & Forecasting

  • Provide weekly updates on estimated revenue for Singapore and Malaysia.

  • Support sales forecasting and monitor rolling submissions, highlighting key variances.

  • Coordinate with sales teams and management to align forecasts with strategic targets.

CRM, CRM Service & Customer Engagement

  • Monitor CRM progress updates for BP, SI, and SP; provide issue resolution guidance.

  • Participate in weekly CRM solution meetings and contribute comments in SMP.

  • Serve as CRM service seed trainer and primary contact for related issues.

  • Provide service quotations to customers, including verification of warranty status.

  • Act as primary contact window for SEA IABG Partner Management and partner-related matters.

Spare Parts & Service Management

  • Calculate and manage safety stock levels for spare parts.

  • Define and apply appropriate Return Material Authorization (RMA) types for various cases.

  • Act as the contact window for global service matters, including RMA cases, quality concerns, and training.

Meetings & Coordination

  • Organize key meetings, including monthly reviews, annual KPI reviews, strategy planning, budget planning, and ad hoc sessions.

System Implementation & Testing

  • Actively participate in system testing for new implementations, including SAP, CRM Service, and other platforms.

Qualifications

  • Bachelor's degree in Business Administration, Finance, Accounting, or related field; Master's degree preferred.

  • Proven experience in revenue management, financial planning, sales operations, or commercial operations.

  • Strong knowledge of P&L analysis, forecasting, rebate accruals, and CRM systems.

  • Proficiency in SAP, CRM platforms, and MS Office (Excel, PowerPoint).

  • Excellent analytical, organizational, and communication skills.

  • Ability to collaborate effectively across sales, finance, and operations functions in multiple countries.

  • Experience in spare parts/service management is an advantage.

Competencies

  • Financial & Business Acumen
  • Strategic Thinking & Planning
  • Cross-functional Collaboration
  • Attention to Detail & Accuracy
  • Problem-solving & Decision-making
  • Customer Engagement & Service Orientation
  • Sales Forecasting & Commercial Excellence


Required Skill Profession

Other General



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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


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