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Urgent! Duty Manager - Serviced Apartments/Residences Job Opening In Singapore, Singapore – Now Hiring Shangri-La
We are looking
for a Duty Manager - Serviced Apartments/Residences, to join our team!The Duty Manager is responsible for overseeing the smooth operations the business unit, ensuring exceptional guest experiences, effective team leadership, and adherence to the organisations standards, policies, and corporate programmes.
Key Responsibilities:
General/Technical Knowledge
Complete knowledge of operational systems of Front Office, Guest Service/Switchboard, and related systems.
Familiarity with the organisations standard operating policies and procedures.
Understanding of corporate and local rooms programmes
People Management/Leadership
Maintain department organization, manning, and productivity
Identify training needs and implement training programmes
Conduct performance reviews and foster a positive work environment
Lead daily and weekly operational meetings and ensure effective communication across departments
Customer Loyalty
Ensure guest preferences are recorded and acted upon
Drive customer delight and retention through proactive service
Collect and respond to guest feedback promptly
Uphold service standards and lead by example
Operational Processes & Control
Supervise staff adherence to policies and procedures
Take ownership of guest requests and service recovery
Monitor room availability, maintenance status, and staff schedules
Conduct inspections and ensure compliance with standards and internal controls
Administration
Attend and conduct relevant meetings
Ensure timely and accurate reporting
Collaborate with Purchasing for contracts and Capex purchases
Maintain equipment inventory and procurement records
Human Resources
Oversee staff training, development, and succession planning
Conduct performance appraisals
Monitor employee morale and support continuous development
Safety and Security
Ensure guest and employee safety during emergencies
Coordinate with Emergency Response Team and document incidents
Be familiar with emergency services and procedures
Environmental Responsibility
Support and implement environmental initiatives in the workplace
Corporate Social Responsibility
Participate in community and corporate social responsibility programmes
Profitability
Contribute to forecasting, budgeting, and profit improvement plans
Review financial results and develop strategies to boost occupancy and revenue
Key Requirements:
Minimum 5 years working experience in hospitality/service-related industries
Has a positive working attitude with passion and energy to drive results
Prior experience managing operations and a team is a requirement
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Unlock Your Duty Manager Potential: Insight & Career Growth Guide
Real-time Duty Manager Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Duty Manager in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 39609 jobs in Singapore and 35297 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Duty Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Shangri-La is currently hiring and seeking a Duty Manager Serviced Apartments/Residences to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Duty Manager Serviced Apartments/Residences Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Shangri-La adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Duty Manager Serviced Apartments/Residences Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Duty Manager Serviced Apartments/Residences typically include Other Management Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Duty Manager Serviced Apartments/Residences, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Duty Manager Serviced Apartments/Residences interview at Shangri-La, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Shangri-La's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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