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Urgent! Duty Manager - Serviced Apartments/Residences Job Opening In Singapore, Singapore – Now Hiring Shangri-La

Duty Manager Serviced Apartments/Residences



Job description

We are looking

for a Duty Manager - Serviced Apartments/Residences, to join our team!

The Duty Manager is responsible for overseeing the smooth operations the business unit, ensuring exceptional guest experiences, effective team leadership, and adherence to the organisations standards, policies, and corporate programmes.

Key Responsibilities:


  • General/Technical Knowledge

    Complete knowledge of operational systems of Front Office, Guest Service/Switchboard, and related systems.

    Familiarity with the organisations standard operating policies and procedures.

    Understanding of corporate and local rooms programmes


  • People Management/Leadership

    Maintain department organization, manning, and productivity

    Identify training needs and implement training programmes

    Conduct performance reviews and foster a positive work environment

    Lead daily and weekly operational meetings and ensure effective communication across departments


  • Customer Loyalty

    Ensure guest preferences are recorded and acted upon

    Drive customer delight and retention through proactive service

    Collect and respond to guest feedback promptly

    Uphold service standards and lead by example


  • Operational Processes & Control

    Supervise staff adherence to policies and procedures

    Take ownership of guest requests and service recovery

    Monitor room availability, maintenance status, and staff schedules

    Conduct inspections and ensure compliance with standards and internal controls


  • Administration

    Attend and conduct relevant meetings

    Ensure timely and accurate reporting

    Collaborate with Purchasing for contracts and Capex purchases

    Maintain equipment inventory and procurement records


  • Human Resources

    Oversee staff training, development, and succession planning

    Conduct performance appraisals

    Monitor employee morale and support continuous development


  • Safety and Security

    Ensure guest and employee safety during emergencies

    Coordinate with Emergency Response Team and document incidents

    Be familiar with emergency services and procedures


  • Environmental Responsibility

    Support and implement environmental initiatives in the workplace



  • Corporate Social Responsibility

    Participate in community and corporate social responsibility programmes


  • Profitability

    Contribute to forecasting, budgeting, and profit improvement plans

    Review financial results and develop strategies to boost occupancy and revenue

  • Key Requirements:


  • Minimum 5 years working experience in hospitality/service-related industries




  • Has a positive working attitude with passion and energy to drive results




  • Prior experience managing operations and a team is a requirement



  • Required Skill Profession

    Other Management Occupations



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      • 2. Loyalty
      • 3. Impartiality
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      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
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      Shangri-La interview tips for Duty Manager   Serviced Apartments/Residences

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