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Urgent! Ecommerce & Customer Relation Executive Job Opening In Singapore, Singapore – Now Hiring Pasona
• Location: Tanjog Pagar
• Working hours: Mon-Friday: 9am~6pm
• AWS + VB provided + Transport allowance
• Hybrid working arrangement upon confirmation
Our client is a subsidiary company of one of Japan's largest railway operators.
They focus on expanding lifestyle-related businesses across the region, with key initiatives in cross-border e-commerce, retail, and Japanese food and beverage concepts.
Job Responsibilities
Customer Relationship Management
Respond to customer enquiries professionally and promptly via Zendesk and social media platforms (e.g., Instagram, Facebook)
Handle customer feedback, complaints, and product-related queries
Maintain accurate records of customer interactions and feedback
Logistics Coordination Support
Liaise with Japanese logistics partners to ensure timely deliveries
Track shipments and assist in resolving delivery-related issues
Provide updates and reports to the internal team as needed
E-commerce Operations Support
Manage daily operations on our e-commerce platform (WooCommerce), including order processing, subscription tracking, and basic backend updates
Provide customer support related to billing, address updates, and other subscription-related tasks
Assist in cross-functional coordination between logistics, operations, and customer service
Maintain and update e-commerce product listings, including creating new product pages, updating content, and ensuring all product information is accurate and up-to-date
Marketing & Administrative Support
Assist in the coordination, and execution of marketing events, including material preparation, event registration, and logistical arrangements to ensure smooth operations
Coordinate and support internal product tasting sessions, including preparation, scheduling, and compilation of feedback to aid in the selection of monthly featured snacks and products
Job Requirements
Diploma in Business, Communications, Logistics, or a related field
Prior experience in customer service, e-commerce operations, or logistics is preferred
A problem-solver, organised, detail-oriented, and good at multitasking
Comfortable using tools such as WooCommerce, Zendesk, and social media for customer interaction
Strong communication skills in English and interpersonal skills to liaise with customers, internal teams, and external partners
Basic reading and writing in Japanese is required to communicate with Japanese logistics partners is highly preferred
Experience using mandarin to communicate with Chinese-speaking client is a plus
Interested applicants, please send your resume to
Charlene
(R ) at
with the email subject header Ecommerce & Customer Relation Executive .
We regret that only shortlisted candidates will be notified.
Other applications will be updated in our database for future job opportunities.
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Unlock Your Ecommerce Customer Potential: Insight & Career Growth Guide
Real-time Ecommerce Customer Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Ecommerce Customer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4857 jobs in Singapore and 3976 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Ecommerce Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Pasona is currently hiring and seeking a Ecommerce & Customer Relation Executive to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Ecommerce & Customer Relation Executive Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Pasona adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Ecommerce & Customer Relation Executive Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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