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Urgent! End User Computing Job Opening In Singapore, Singapore – Now Hiring NTT SINGAPORE PTE. LTD.

End User Computing



Job description

Job Title: End User Computing (EUC) Support Lead

Employment Type: 12-month renewable contract (via NTT)

Work Location: Changi Business Park, Singapore (Banking Client)

Client: A leading international bank .

Interested candidates are kindly requested to email their CV with their experience to

We are seeking an experienced EUC Support Team Lead to oversee daily IT support operations and manage a team of engineers onsite at our banking client.

The role requires both hands-on technical expertise and leadership skills to deliver high service standards, while driving end-user computing projects and compliance initiatives.

Key Responsibilities

  • Lead and manage a team of IT support engineers, ensuring SLA/KPI targets are met.

  • Provide Level 2 IT support across desktops, laptops, mobile devices, AV systems, and collaboration tools.

  • Oversee IT ticket lifecycle and escalations using ITSM platforms (ServiceNow, Remedy, Freshservice, Zoho).

  • Administer Microsoft 365, Active Directory, Exchange, and VMware environments.

  • Deliver IT initiatives such as EUC refresh, SharePoint/email migration, and security hardening projects .

  • Ensure endpoint compliance with CIS benchmarks and security policies .

  • Act as escalation point for major incidents , ensuring timely resolution and communication.

  • Manage IT asset inventory, procurement, and lifecycle processes.

  • Mentor junior engineers, drive knowledge-sharing, and maintain SOPs and KB articles.

  • Liaise with global/regional IT teams and vendors for escalations and project rollouts.

Requirements

  • Diploma / Degree in Information Technology, Computer Science, or related discipline.

  • 8–12 years of IT support experience , with 2–3 years in a lead/supervisory role .

  • Hands-on experience with Microsoft 365, Active Directory, Windows Server, VMware .

  • Familiarity with ITSM frameworks (ITIL) and platforms (ServiceNow, Remedy, Freshservice).

  • Experience with MDM platforms (Intune, AirWatch, MobileIron).

  • Strong leadership, communication, and stakeholder management skills.

  • Prior experience supporting banking/financial services IT environments is advantageous.

  • Only shortlisted candidates will be contacted

Interested candidates are kindly requested to email their CV with their experience to

We look forward to your application


Required Skill Profession

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