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Urgent! End User Services Engineer, Group End User Services Job Opening In singapore, Singapore – Now Hiring OCBC Bank

End User Services Engineer, Group End User Services



Job description

End User Services Engineer, Group End User Services   -   ( 240000IZ )

Description

 

The work location is at Tampines. 

    • Manage end-user services operations and provide technical support for PC/notebooks in a large-scale enterprise environment.

    • Manage Windows and Mac base image builds, patch updates, and resolution of end-user issues. 
    • Analyse end user computing conditions to optimise computing performance and interoperability with endpoint security and collaboration software.
    • Provide support for setup of large-scale video/audio conferences and virtual events.
    • Manage service status, escalations, track major incidents and service issues.

      Coordinate updates to management and manage communications to users
    • Participate in EUC projects including implementation of Office 365 Collaboration suite, Windows version upgrades, and virtual desktop environment.
    • Proactively engage internal business and other stakeholders to identify opportunities to improve digital workspace and employee experience.
    • Develop automation scripts to optimise endpoint performance, deployment and maintenance.
 

Qualifications

 

Job Requirements

    • Bachelor’s degree in IT and minimum 3 years experience in an IT end-user computing and engineering position, preferably in banking. 
    • Strong, diverse technical skills, especially in the areas related to end user computing including desktop, Microsoft Office O365, Video/voice conferencing, Telephony, MDM / Intune, SCCM, application packaging, Windows GPOs.
    • Knowledge in related infrastructure domains Windows AD, SCCM, messaging HCI, network, etc.
    • Knowledge of endpoint security, management of group policies and security controls.

      Experience in implementing and managing end-point security products (McAfee, Microsoft Security suite)
    • Added advantage if  possessed VB, C#, Python programming language, PowerBI and RPA.
    • Added advantage if possessed professional certification in CISSP (Certified Information System Security Professional),
    • Excellent communication, interpersonal and presentation skills.
    • Excellent analytical skill with proven ability to work well in a challenging technical environment, multitask whilst delivering high quality solutions
    • Possess creativity, ingenuity, and willingness to challenge status quo.

      A team oriented and team player.
 

Primary Location

:   Singapore

Job

:   Technology Solutions

Organization

:   Group Technology Services

Schedule

:   Permanent
:   Full-time

Job Posting

:   19-Aug-2024, 8:58:25 PM


Required Skill Profession

Computer Occupations



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