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Urgent! End User Services, Workplace Technology Engineer Job Opening In Singapore, Singapore – Now Hiring OCBC
End User Services, Workplace Technology Engineer
Join to apply for the
End User Services, Workplace Technology Engineer
role at
OCBC
Who We Are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932.
We provide support, services, solutions, and career paths tailored to meet their needs.
Today, we’re on a journey of transformation, leveraging technology and creativity to become a future-ready learning organisation.
Our strategic ambition is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future, innovate in delivering financial services, work in supportive teams, and build lasting value in your community.
Your Opportunity Starts Here
What You Do
Manage and oversee end-user services & operations, providing technical support for PCs and notebooks within a large enterprise.
Analyse end-user computing performance to optimise and ensure interoperability with security and collaboration software.
Lead troubleshooting, root cause analysis during incidents, manage incidents, service status, escalations, and coordinate updates with management and users.
Participate in transformation initiatives to automate and optimise IT operations.
Drive improvements in endpoint and mobile device technology through new solutions.
Implement and manage workplace technology and automation infrastructure for stability and performance.
Engage in EUC projects to improve employee user experience.
Collaborate with internal units to enhance digital workspace and employee experience.
Implement solutions to monitor risks and service indicators for fast recovery.
Streamline workflows through automation to enhance efficiency.
Manage hardware and software obsolescence to ensure up-to-date technology.
Serve as 2nd level escalation for regional desktop engineers.
Work with Service Desk and IT Service teams to resolve issues affecting employee services.
Utilise Gen AI and analytics to identify service and risk gaps.
Train engineers and users on new processes and policies.
Stay updated on the latest technology trends and best practices.
Who You Are
Bachelor’s degree in computer science, IT, or related field.
Strong technical skills in end-user computing, including desktop, Microsoft Office 365, MDM/Intune, SCCM, Windows GPOs, AD, and infrastructure domains.
5-7 years of relevant experience managing Workplace Technology and Desktop infrastructure.
Experience with Microsoft infrastructure, including M365 Office Platform.
Experience with RPA, automation scripting, and Power BI.
Hands-on experience managing PCs, mobile devices, and controls.
Ability to communicate clearly with non-IT users.
Experience in technical solutioning for deployments and support management.
Strong analytical skills, detail-oriented, motivated.
Creativity, teamwork, problem-solving, and excellent communication skills.
Customer-focused with a commitment to service excellence.
Relevant Microsoft certifications, network, or security certifications preferred.
Knowledge of ITIL, IT service management, and Agile methodologies.
What We Offer
Competitive salary, flexible benefits, community initiatives, learning opportunities, and a supportive environment for growth and wellbeing.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and IT
Industry: Banking
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Unlock Your End User Potential: Insight & Career Growth Guide
Real-time End User Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for End User in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 552 jobs in Singapore and 517 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in End User roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! OCBC is currently hiring and seeking a End User Services, Workplace Technology Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: End User Services, Workplace Technology Engineer Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OCBC adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a End User Services, Workplace Technology Engineer Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for End User Services, Workplace Technology Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your End User Services, Workplace Technology Engineer interview at OCBC, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the OCBC's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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