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Urgent! Enterprise Executive Services Specialist Job Opening In not indicated or – Now Hiring Confidential

Enterprise Executive Services Specialist



Job description

Description

THIS IS A WORK-AT-HOME OPPORTUNITY!!

The Enterprise Executive Services Specialists plays a key role in the development, achievement, and maintenance of a service reputation for consumers & VIP customers.

Providing consistent, courteous, efficient, and timely customer care delivered in a prudent financial manner which benefits customers, shareholders, and the company.

MAIN DUTIES:  

  • Establish and nurture relationships with all our customers.

    Communicates with escalated customers and resolves issues according to the company guidelines.

    Interact daily with VIP customers, supervisors, managers and Executive Management
  • Communicates to supervisors any follow up concerns with the vendor relations/florist relations teams in regard to order escalations.
  • Role model of professionalism while providing uncompromising customer service.

    This role requires skills and behaviors that gain commitment of customers through verbal and written communication.
  • Required to answer questions based on policies and procedures
  • Customer reports of damage and/or illness and research for excessive write-off and fraud customers are also handled in this position.
  • Ability to move the customer past the point of browsing to engaging in a sale.
  • Possess intimate knowledge of the customer’s needs and suggests improvements to management.
  • Ability to walk the customer through the process and provide them with understanding along with a positive experience that will help establish a lifetime customer relationship.
  • Ability to update trackers (Excel) in real time to ensure all current information is available to everyone.
  • A positive energetic employee that is both highly motivated and dependable.

    Must be able to arrive on time and complete shifts as scheduled.

  • The associate is expected to meet all Company goals and metrics
  • Ability to learn & be tasked with additional workloads & special projects as assigned.
  • Requirements

    QUALIFICATIONS:  

  • Exceptional interpersonal and communication skills are required to effectively interact with company personnel at all levels.
  • Ability to professionally handle escalated customer phone calls and situations.
  • Ability to assist Associates with answers to their questions based on policy and procedure.
  • Ability to make decisions which are in the best interest of the customer and the company.
  • Ability to utilize resources to find answers.
  • Ability to maintain composure and professionalism while handling highly emotional escalations
  • Accuracy, attention to detail and ability to follow through.
  • Ability to answer questions, often the same ones repeatedly, in a cheerful and friendly manner.
  • Strong organizational skills and flexibility are required to meet changing business requirements and to effectively perform multiple tasks in a fast-paced environment.
  • Must have a demonstrated ability to handle confidential information with discretion.
  • A demonstrated ability to work and contribute effectively in a team-oriented atmosphere is essential.
  • Must be able to work a flexible schedule with the possibility of evenings, weekends, and holidays.
  • Must be dependable.

    Ability to meet attendance requirements
  • Ability to multi-task
  • Outlook, Excel, Microsoft Teams and Word experience preferred.
  • Ability to work with little supervision.
  • WAH Requirements:  

  • Desktop or Laptop computer running Windows 8 or newer version
  • High Speed Internet
  • Antivirus/Security Software 
  • Internet Explorer/Google Chrome
  • Quiet (office) Space; free of distraction
  • USB headphones

  • Required Skill Profession

    Preschool, Elementary, Middle, Secondary, And Special Education Teachers



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      Unlock Your Enterprise Executive Potential: Insight & Career Growth Guide


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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
    • What Is the Average Salary Range for Enterprise Executive Services Specialist Positions?

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    • Interview Tips for Enterprise Executive Services Specialist Job Success
      Confidential interview tips for Enterprise Executive Services Specialist

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
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      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Enterprise Executive Services Specialist interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

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