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Urgent! Executive (Order Fulfilment) - Up till 2700 basic + AWS Job Opening In North East Community Development Council – Now Hiring Recruit Now Singapore Pte Ltd

Executive (Order Fulfilment) Up till 2700 basic + AWS



Job description

Executive (Order Fulfilment) -  Up till $2700 basic + AWS

  • Working location: 38 Senoko Dr, #34/36, Singapore
  • Working Days: Monday to Friday & Alternate Saturday
  • Working Timing: Monday to Friday, 8.30am to 5.45pm & Alternate Saturday, 8.30am to 12.30pm

Responsibilities

  • Process customer orders accurately and efficiently using our designated systems or software.

  • Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.

  • Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.

  • Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.

  • Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.

  • Continuously improve customer service procedures and processes to enhance efficiency and service quality.

  • Provide insights and feedback to management based on customer interactions to improve products or services.

Requirements

  • Minimum GCE 'N' or 'O' Levels or its equivalent
  • 2 years relevant experience in Order Fulfilment
  • Proven experience in a customer service role, preferably in the food service or hospitality industry.

  • Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.

EA Personnel Name: Ong Ru Peng

EA Personnel No: R

EA License No: 21C0845


Required Skill Profession

Other General



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