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Urgent! Field Service Technician Job Opening In Tai Seng – Now Hiring iTech Vision Pte Ltd

Field Service Technician



Job description

Job Title: Field Service Technician (Print & Desktop Hardware)

Department: Field Services / Operations

Reports To: Operations Coordinator

Key Responsibilities

  1. On-Site Technical Service & Repair

· Provide diagnosis, maintenance, and repair for a range of office equipment, primarily focusing on:

· Desktop Laser Printers

· Multifunction Printers (MFPs) and Copiers

· Basic Desktop Computer Hardware (peripherals, minor issues)

· Perform hardware installations, replacements, and configurations.

· Troubleshoot software and driver-related issues for printing devices.

  1. Service Level Agreement (SLA) Adherence

· Manage your daily schedule effectively to attend all assigned service calls promptly.

· Strive to resolve issues on the first visit, ensuring all jobs are completed within the stipulated SLA timeframes.

· Accurately document service activities, parts used, and time spent in the service management system.

  1. Customer Service & Communication

· Serve as a professional and friendly representative of our company to clients.

· Clearly communicate technical information to non-technical users.

· Handle customer interactions with patience and empathy, ensuring a positive service experience.

  1. Logistics & Inventory Management

· Maintain a well-organized company vehicle (if provided) or personal vehicle used for work.

· Manage your own stock of common spare parts, ensuring accurate tracking and timely reordering.

· Process used parts returns and paperwork as required.

Required Skills & Qualifications

· Proven experience as a Field Service Technician, Printer Technician, or in a similar hands-on IT support role.

· Strong technical knowledge of laser printer and multifunction device mechanics, hardware, and software.

· Excellent troubleshooting and problem-solving skills.

· Good customer service and interpersonal skills.

· A strong sense of responsibility and reliability.

· Ability to work independently, manage your own schedule, and prioritize tasks.

· Must possess a valid driver's license and have access to own personal transportation (car, van or motorbike).

· Minimum N level or equivalent required; relevant technical certifications are a strong plus.

.

Singaporean permanent resident and work permit holder welcome.

What We Offer

· Competitive hourly wages / salary with opportunities for overtime.

· Vehicle allowance or mileage reimbursement for use of personal transport.

· Comprehensive benefits package.

· Ongoing training and certification opportunities.

· A company-provided laptop if applicable.

· A toolkit and initial stock of common parts.

· A supportive team environment with a focus on work-life balance.


Required Skill Profession

Other General



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    Unlock Your Field Service Potential: Insight & Career Growth Guide


  • Real-time Field Service Jobs Trends in Tai Seng, Singapore (Graphical Representation)

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at iTech Vision Pte Ltd adheres to the cultural norms as outlined by Expertini.

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    iTech Vision Pte Ltd interview tips for Field Service Technician

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