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Urgent! Frontline Service Officer (Counter Duty / Utilities Company / Geylang Bahru) Job Opening In Singapore, Singapore – Now Hiring PERSOL

Frontline Service Officer (Counter Duty / Utilities Company / Geylang Bahru)



Job description

Duration: 2 years subject to extendable/convertible

Working hours: 08.30am – 6.00pm (Monday to Friday)

Responsibilities

  • L1 Counter Duty:
    • Setup of counter prior to opening and closing of counter at the end of the day
    • Greet and welcome visitors and manage visitor queue
    • Verify guest has a genuine meeting prior to registering entry into Building
    • Liaise with Corp Security and Concierge Team for the registration of guests and handling of difficult guests
    • Company point of contact to internal staff (contact host/SPS Customer Manager (on public enquiries).

    • Manage logistics such as putting out umbrella/umbrella sleeves during wet weather and replenish stationery
    • Process pre-registration and liaise with requestors on the collection of v-passes
    • Record any L1 incident in shared drive
    • Daily records of v-passes
  • L2 Counter Duty:
    • Setup and closing of counter
    • Ensure directory panels and meeting room booking panels are in working condition
    • Direct visitors to meeting rooms
    • Attend to meeting room users’ requests
    • Conduct meeting rooms checks to ensure cleanliness and facilities (AV & Equipment and lighting) are functioning
    • Upkeep incident log and liaise with FM/ITD to rectify rooms facilities
    • Address Lost and Found enquiries and upkeep records
    • Manage equipment for loan (whiteboard, remote control, tablet, VGA & HDMI cables, adapter, Chairs/tables, and portable projector)
    • Replenish stationery and update stocks
    • Record daily meeting room bookings and incidents
  • Others:
    • Assist Escort Team in receiving guests, whenever required.

    • Assist in ad-hoc tasks, whenever assigned.

Requirements

  • GCE O-Level / Nitec/ Higher Nitec
  • A customer-oriented mindset and the ability to provide excellent service and resolve issues are crucial.

  • The ability to manage multiple tasks, prioritize responsibilities, and maintain organized records

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Required Skill Profession

Customer Service



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    Unlock Your Frontline Service Potential: Insight & Career Growth Guide


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