Global Security Manager

Job description

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations.

Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape.

Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment.

Within our thriving environment, you'll discover abundant chances for both personal and career advancement.

Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels.

Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at

Who We Are Looking For

Crisis24's global security operations team supports our clients in fulfilling their duty of care and travel risk management requirements, providing them with a range of professional security & safety services for their routine & high-risk travel, and in the event of a crisis.

Crisis24's IRM-Global Operations-Security division is seeking a Security Manager, Global Operations to join the global security team and provide emergency response, travel security advice & assistance, and evacuation coordination in the Singapore Operations Centre.

What You Will Work On

You should have a good background and understanding of:

• Pre-travel security & ongoing travel security assessment and advice
• Asset protection, risk management, and mitigation strategies
• Proactive threat monitoring, communications, and alerting
• Incident management, crisis response & support
• Global security evacuation services

The Security Manager, Global Operations, plays a key role in supporting our clients, the Global Operations Centre staff, and the wider business in the delivery of the above subject areas.

The role encompasses a wide range of responsibilities with a focus on:

• Carry out a global travel security assessment and provide recommendations
• Lead and coordinate emergency and evacuation support among various stakeholders
• Conduct security and operational tasks in a timely and professional manner
• Train and manage Security Specialist, Global Operations

You will be required to advise on and manage security-mandated operational tasks and ad hoc services expertly and clearly in support of our clients' travel requirements, ensuring the preservation of their safety and security during routine operations and in response to global security and natural disaster events.

Duties & Responsibilities

1. Risk Assessment & Operational Planning

2. Lead travel and threat assessments for proposed tasks/travel using privileged and open-source platforms

3. Complete operational risk assessments, method statements, and develop operational and conceptual plans
4. Coordinate and manage ad hoc travel security tasks, including secure transport, protection, proactive monitoring, and welfare checks

5. Plan complex operational solutions from concept to delivery, aligned with client specifications and contracted services

6. Client Advisory & Communications

7. Deliver tailored pre-travel briefings and security presentations to a diverse client base (e.g. expats, NGOs, corporates, C-suite)

8. Respond to Requests for Information (RFIs) with appropriate security content, mitigation measures, and recommendations
9. Provide emergency security and evacuation advice, including participation in contingency planning meetings and conference calls

10. Explain operational methodologies and assure clients during escalating or deteriorating situations

11. Crisis Response & Contingency Management

12. Monitor global events, review client exposure, and support contingency and evacuation planning

13. Identify deteriorating environments, exit routes, transport hubs, and relocation sites; produce supporting maps and intelligence
14. Lead evacuation and emergency support tasks, providing real-time operational oversight

15. Maintain a library of Concept of Operations (CONOPS) for evacuation and internal movements from various countries to be used at the time of emergency and evacuation

16. Task Execution & Oversight

17. Ensure security tasks are carried out per scope, including action timelines, escalation procedures, and completion reports

18. Maintain operational logs, close cases post-task, and manage invoicing and cost recovery
19. Track and supervise the delivery of live operations, ensuring high standards of execution and customer satisfaction

20. Oversee maritime operations, Ship Security Alert System (SSAS) testing, and Competent Authority (CA) schedules

21. Team Supervision & Capability Development

22. Supervise and support Security Specialists in daily operations and emergency responses

23. Lead recruitment, onboarding, and training of Global Operations Centre personnel
24. Conduct coaching, mentoring, performance reviews, and training exercises for operational readiness

25. Manage staff rostering and leave approvals for the regional Global Operations Centre

26. Quality Assurance & Process Improvement

27. Maintain quality control standards, ensure client satisfaction, and monitor service delivery performance

28. Identify opportunities to improve operational efficiency across technology, personnel, and workflow processes

29. Contribute to internal performance metrics, KPI reporting, and benchmarking efforts

30. Documentation, Reporting & Protocol Development

31. Compile post-operational reports for internal learning and external marketing/case studies

32. Produce and implement Global Operations Centre protocols and client-specific SOPs

33. Ensure thorough documentation and archiving of all security-related tasks and learnings

34. Financial Coordination

35. Develop task-specific cost structures, apply cost containment strategies, and liaise with vendors for quotes

36. Present proposals and coordinate with Finance to ensure accurate billing and payments

37. Platform & Compliance Oversight

38. Assist with the implementation and use of technology platforms and call-handling systems

39. Ensure adherence to company policies, including Information Security and Data Protection

40. Maintain a strong understanding of Crisis24 service offerings, tools, and client relationships

41. Representation & Additional Responsibilities

42. Represent the Security Operations team in internal/external meetings as needed

43. Serve as deputy for the Head of Security when required
44. Carry out ad hoc security and operational tasks as assigned

45. Travel for client engagement, conferences, and training as requested.
    
    Occasionally, urgent travel is required as part of the Incident Management Team (IMT) deployment

46. Rotational On-Call Duty Management

47. Serve as the out-of-hours Operations Duty Manager one week in every five

48. Maintain 24/7 readiness to support Global Operations Centre staff during urgent incidents
49. Provide immediate client-facing crisis management support and lead emergency response operations as required

Who You Will Work With

This position works alongside and in support of your fellow Security & Operations Managers, the Global Operations Centre staff & Intelligence teams to deliver 24/7/365 proactive and reactive risk management services.You will regularly collaborate with specialist Crisis24 departments, account managers, proposals & implementation team, and external security parties & stakeholders.

What You Will Bring

• Native / Fluent English language, reading, and writing ability required
• Additional language skills (verbal and written) such as Chinese, Korean, or Japanese are an advantage
• Knowledge of the political and security landscape within Asia is desired
• Effective presentation, interpersonal, written, and verbal communication skills in English; must be able to brief personnel in distress, internal & external stakeholders, and senior business leaders
• Strong team player with the ability to carry additional responsibilities calmly and professionally
• A practical, positive, and motivational manager
• Competent in leading teams and briefing senior management and/or executive-level staff
• A robust solutions-oriented manager with a proactive approach to complex challenges
• A good sense of judgment, critical thinking, analytical, and practical application skills are essential
• Excellent management, organisational & administrative skills, with a keen eye for detail
• Proven ability to research, digest, and evaluate various sources and associated information topics
• Proven ability to quickly assess a situation and make a decision (often with limited information, time, and resources) based on a clear and definable rationale, taking responsibility for the outcome
• Excellent time management skills with the ability to coordinate and prioritise tasks with competing timelines in a fast-moving environment
• Competent in leading and overseeing operational teams, mission planning, execution, and the after-action review cycle
• Proven ability to handle stressful situations and adapt to rapidly changing operational requirements
• Worldwide geographical knowledge is essential, with an active interest in current affairs
• Excellent computer skills with proficiency in MS Office and an aptitude to learn new applications and systems
• General financial awareness and understanding in a globally focused organization
• Ability to work extended hours during a crisis event

Qualifications & Experience

• Operational experience and background with government military/armed forces, law enforcement, NGO, or corporate security in the private sector is required
• Degree-level education or relevant professional training & experience in a field related to security studies, war studies, international politics, international relations, or similar
• Operational and crisis management knowledge and understanding are essential
• Prior experience of mentoring, coaching, and improving performance is an advantage
• Experience in managing global security, protection, crisis, and emergency tasks in the private sector is preferable
• Prior experience of planning and executing operational activity in hostile environments is an advantage
• Experience in intelligence analysis at a tactical level is an advantage
• Proven ability of threat identification, risk assessment, and the application of reasonable and proportionate control measures is essential
• Having lived/worked abroad &/or international travel security knowledge and experience is essential
• A current and internationally recognised security management competency/professional qualification is desirable
• Previous experience of supervising/leading/managing a small team is an advantage

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment.

We are committed to a work environment that celebrates diversity.

We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

Required Skill Profession

Other General