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Urgent! Guest Relation Manager - Manhattan Bar (Conrad Singapore Orchard) Job Opening In Singapore, Singapore – Now Hiring Hilton Worldwide, Inc.
Overview
Guest Relation Manager - Manhattan Bar (Conrad Singapore Orchard) (HOT0C097) at Conrad Singapore Orchard, 1 Cuscaden Rd, Singapore .
Hilton offers opportunities to delight guests and Team Members across a global portfolio of brands including Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and more.
A Guest Relations Manager supports all property operations, ensuring the highest level of hospitality and service.
The role focuses on efficient and professional service of Food & Beverage while ensuring guests receive top service in accordance with Conrad and Hilton standards.
Location: Conrad Singapore Orchard
Job Number: HOT0C097
Responsibilities
Perform floor service supervisor duties to the highest standards and maintain clear communication with the team and guests.
Anticipate materials and supplies needs and ensure availability.
Promote teamwork and sustain a harmonious working climate.
Maintain and update guest databases (regulars, whiskey club members, VIPs) for efficient correspondence.
Communicate with American Whiskey Club Members regarding inquiries and monthly reservations.
Oversee Menu and EDM creation for special events; update guest profile history (birthdays, anniversaries) to support reservations and personalized service.
Monitor competition in the city and share updates on promotions and pricing.
Own the Restaurant and Bar areas in all aspects, including taking guest orders and F&B service.
Manage reservations for groups, VIPs and media; ensure proper correspondence procedures and follow-up.
Maintain and update standardized letters, latest menus, and guest communication files.
Discuss menu changes or daily specials with staff and ensure knowledge across teams.
Handle and report accidents promptly; recognize and address intoxicated or disruptive guests.
Handle guest complaints promptly and escalate to a manager with a resolution.
Respond appropriately to hotel emergencies or safety situations; coordinate daily activities and secondary duties.
Perform other tasks or projects as assigned by hotel management and staff.
Set up procedures for par-stocks for menus, beverage lists and wine lists.
Be aware of reservation procedures and telephone techniques per Hilton standards; ensure telephone system operates properly.
Set up hostess checklists (daily, weekly, monthly) and develop Manhattan manual training.
Monitor stationary cost control; oversee arrivals and departures of special guests (VIPs).
Coordinate communication between guests and staff; direct, coach and manage the guest relations team to adhere to standards and SOPs.
Appraise team performance; build and maintain relationships with Bar Industry partners and suppliers.
Ensure events enquiries and bookings are handled within timelines and maximize revenue through events, private bookings and buy-outs.
Review activities logbook, assign tasks, and implement daily schedules; work with Floor Manager to maintain staff welfare and bar standards.
What are we looking for?
Motivated and committed with enthusiasm and willingness to learn new skills to improve performance.
Flexible and responsive to changing requirements; capable of performing tasks as requested.
Strong team focus and cooperation with colleagues to achieve goals.
2-4 years in a managerial position in a 4/5-star hotel.
Good English skills (written and verbal) for business needs.
Strong leadership and training abilities.
Outgoing personality and willingness to work long hours.
What will it be like to work for Hilton?
Hilton is a leading global hospitality company with a tradition of delivering exceptional guest experiences across its global brands.
Our vision is to fill the earth with the light and warmth of hospitality, and our Team Members are at the heart of it all.
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Unlock Your Guest Relation Potential: Insight & Career Growth Guide
Real-time Guest Relation Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Relation in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 756 jobs in Singapore and 621 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Guest Relation roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hilton Worldwide, Inc. is currently hiring and seeking a Guest Relation Manager Manhattan Bar (Conrad Singapore Orchard) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Guest Relation Manager Manhattan Bar (Conrad Singapore Orchard) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hilton Worldwide, Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Guest Relation Manager Manhattan Bar (Conrad Singapore Orchard) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Guest Relation Manager Manhattan Bar (Conrad Singapore Orchard) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Guest Relation Manager Manhattan Bar (Conrad Singapore Orchard) interview at Hilton Worldwide, Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hilton Worldwide, Inc.'s products or services and be prepared to discuss how you can contribute to their success.
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