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Urgent! Guest Relations Executive Job Opening In Raffles Place – Now Hiring The Fullerton Hotels and Resorts

Guest Relations Executive



Job description

Job Description:

  • Welcome guests upon arrival and check-in according to establish standards and procedures.

  • To provide courteous and efficient service and if possible to comply with each and every guest request.

  • Check out guests courteously and accurately.

  • Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.

  • Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.

  • Maintain good guest relations with in-house guests at all times.

Job Requirement:

  • Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.

  • Preferably 1 year of relevant experience in hospitality industry.

  • Knowledge of Opera system will be an added advantage.

  • Pleasant disposition with good interpersonal skills
  • Able to work on rotating shifts including weekends and public holidays.


Required Skill Profession

Other General



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    Unlock Your Guest Relations Potential: Insight & Career Growth Guide


  • Real-time Guest Relations Jobs Trends in Raffles Place, Singapore (Graphical Representation)

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  • Are You Looking for Guest Relations Executive Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Fullerton Hotels and Resorts adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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  • Interview Tips for Guest Relations Executive Job Success
    The Fullerton Hotels and Resorts interview tips for Guest Relations Executive

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    Before the Interview:
    • Research: Learn about the The Fullerton Hotels and Resorts's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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    Final Thought:

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