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Urgent! Guest Service Executive - Call Center, Express Service Job Opening In Singapore, Singapore – Now Hiring Marina Bay Sands

Guest Service Executive Call Center, Express Service



Job description

JOB SCOPE

  • Be customer centric with internal and external guests via all communication channels.
  • Deliver high touch experience that is aligned with Company Service Strategy to all guests.
  • Tackle first level complaint with a pleasant disposition.
  • Agility to handle services and requests effectively & efficiently.
  • Apply logic in guests challenges and proactively offer/discuss resolution with a Manager on Duty.
  • Up-to-date with hotel information of events/activities to provide accurate information in a timely manner.
  • Responsive to emergency situations in according to hotel guidelines.
  • Contribute to achieve individual and team KPIs.
  • Support other responsibilities that may be assigned from time to time.
  • JOB REQUIREMENTS

  • Minimally GCE ‘O’ Level, Nitec or higher.
  • Customer centric attitude and work well under pressure.
  • Compose in handling complaints and emergencies.
  • Ability to multi-task and comfortable with applications and technology.
  • Excellent telephone etiquette.
  • Effective communication skills, both verbal and written.
  • Rotational shifts including public holidays and overnight shifts, depending on operation needs.
  • High collaboration and adaptable to changes in a dynamic environment.
  • Mature, meticulous, resourceful, organized and able to work independently.
  • Work is subjected to change to meet business/operational need.
  • Able to work in front of computer and sit for extended periods of time.
  • Candidates who have proven competencies to work independently and with little supervision will be offered the option to work from home.
  • Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

    Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.


    Required Skill Profession

    Information And Record Clerks



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      Unlock Your Guest Service Potential: Insight & Career Growth Guide


    • Real-time Guest Service Jobs Trends in Singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9699 jobs in Singapore and 7895 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Guest Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Guest Service Executive Call Center, Express Service Job?

      Great news! is currently hiring and seeking a Guest Service Executive Call Center, Express Service to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Marina Bay Sands adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
    • What Is the Average Salary Range for Guest Service Executive Call Center, Express Service Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Guest Service Executive Call Center, Express Service?

      Key qualifications for Guest Service Executive Call Center, Express Service typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Guest Service Executive Call Center, Express Service Job Success
      Marina Bay Sands interview tips for Guest Service Executive   Call Center, Express Service

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Marina Bay Sands's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Guest Service Executive Call Center, Express Service interview at Marina Bay Sands, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Marina Bay Sands's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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