• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Singapore Jobs Expertini

Guest Services Agent Job Opening In Singapore, Singapore – Now Hiring Katong Holdings Pte Ltd


Job description

Overview
Join us as a
Guest Services Agent (GSA)
at
Holiday Inn Express Singapore Katong , where you’ll bring ambition, talent, and key skills to the role.

As the main point of contact for our guests, GSAs are reliable, highly motivated, and multi-skilled, handling reservations, answering calls and inquiries, providing reception services, and supporting food and beverage operations throughout the hotel.


Responsibilities
Assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.


Handle guest check out and billing in an efficient, friendly and hassle free manner.


Promote the Holiday Inn Express u2018one team approachu2019 and reliable service through daily communication and coordination with all team members.


Participate in programs that drive improvements in team member engagement and are aligned with the u201cHoliday Inn Stay Real Be Youu201d brand service behaviors.


Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.


Contribute by participation in compliance with federal, state and local laws and safety regulations.


Welcoming guest to the buffet during breakfast time
Clear plates and set up the table during breakfast time
Interact with guest and assist guest to solve their issues if any
Ensure cutleries and plates are sufficient during breakfast
Respond to guest complaints and ensure corrective action to resolve their issues / concerns.


Check Guests In 203 Efficiently greet, register and confirm guest particulars and payment details upon check in.

Issue keys.


Check Guests Out - Print and confirm details of payment and bill for guests upon check out
Answer any guests' enquires practically and simply in adherence to brand standards.


Handle guests' complaints appropriately adhering to brand standards or direct them to GSLu2019s.


Handle cashiering, payment and foreign currency exchange accurately.


Reliably handle all special needs and requests of guests and repeat visitors.


Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.


Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.


Accurately Enter/Update Reservations.


Handle Telephone Enquires efficiently and effectively.


Perform in a self-sufficient way in line with business requirements.


Great Room - Process Guest Food and Beverage Order, Clear Tables (The Great Room).


Refresh Food and Beverage in The Great Room.


Meeting Room - Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room.


Clean and Organize Guest Areas and Pick up debris throughout Public Areas.


Updating constantly on local knowledge to improve the guest experience.


Responsible for IHG One Rewards Enrolment & Recognition.


Finance/Admin (Petty Cash Processing, Purchasing, Billing).


Demonstrate Awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.


Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.


Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.


Initiate action to correct a hazardous situation and notify supervisors of potential dangers.


Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives.


Qualification & Requirements
Minimum GCE u2018N/Ou2019 levels and possess a positive attitude, pleasant personality, good communication skills, hotel operations and/or service experience preferred.


Must be proficient in written and spoken English and basic computer literacy.


Benefits
Duty Meals
Birthday Off
Medical Benefits
Insurance Coverage
25-50% F&B Discount at restaurants within IHG Singapore Hotels
Special Employee Rate at all IHG Hotels worldwide
Room to Grow Opportunities
Note
Don't quite meet every single requirement, but still believe you'd be a great fit for the job?

We'll never know unless you hit the 'Apply' button.

Start your journey with us today.


Be careful - Donu2019t provide your bank or credit card details when applying for jobs.

Donu2019t transfer any money or complete suspicious online surveys.

If you see something suspicious, report this job ad.


#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

Related Jobs

PULLMAN hiring Guest Services Agent Job in Singapore
PULLMAN
Singapore
IHG hiring Guest Services Agent Job in , , Singapore
IHG
, , Singapore
IHG hiring Guest Services Agent Job in , , Singapore
IHG
, , Singapore
IHG hiring Guest Services Agent Job in , , Singapore
IHG
, , Singapore
IHG hiring Guest Services Agent Job in , , Singapore
IHG
, , Singapore
IHG hiring Guest Services Agent Job in Singapore
IHG
Singapore
BIDEFORD HOUSE PTE. LTD. hiring Guest Services Agent Job in Singapore
BIDEFORD HOUSE PTE. LTD.
Singapore
DAISHO DEVELOPMENT SINGAPORE PTE LTD hiring Guest Services Agent Job in Singapore
DAISHO DEVELOPMENT SINGAPORE PTE LTD
Singapore
Katong Holdings Pte Ltd hiring Guest Services Agent Job in North East Community Development Council, SG.02, Singapore
Katong Holdings Pte Ltd
North East Community Development Council, SG.02, Singapore
Marriott International hiring Guest Services Agent Job in Singapore
Marriott International
Singapore
AQUEEN HOTELS PTE. LTD hiring Guest Services Agent Job in North East Community Development Council, SG.02, Singapore
AQUEEN HOTELS PTE. LTD
North East Community Development Council, SG.02, Singapore
PULLMAN hiring Guest Services Agent Job in Singapore
PULLMAN
Singapore
NEW PARK PROPERTY PTE. LTD. hiring Guest Services Agent Job in Singapore
NEW PARK PROPERTY PTE. LTD.
Singapore
InterContinental Hotels Group hiring Guest Services Agent Job in Singapore
InterContinental Hotels Group
Singapore
BIDEFORD HOUSE PTE. LTD. hiring Guest Services Agent Job in Singapore
BIDEFORD HOUSE PTE. LTD.
Singapore
Marriott International hiring Guest Services Agent, Spa Job in Singapore
Marriott International
Singapore
Westin Hotels & Resorts hiring Guest Services Agent, Spa25138237 Job in Central Singapore Community Development Council, SG.01, Singapore
Westin Hotels & Resorts
Central Singapore Community Development Council, SG.01, Singapore
Marriott International hiring Guest Services Agent, Westin Club Job in Singapore
Marriott International
Singapore
Marriott International hiring Guest Services Agent, Service Express Job in Singapore
Marriott International
Singapore
Westin Hotels & Resorts hiring Guest Services Agent - Westin Club25150998 Job in Marina South City Park, Marina South City Park, Singapore
Westin Hotels & Resorts
Marina South City Park, Marina South City Park, Singapore
Marriott International hiring Guest Services Agent, Service Express Job in Singapore
Marriott International
Singapore
Westin Hotels & Resorts hiring Guest Services Agent, Service Express25165453 Job in Marina South City Park, Marina South City Park, Singapore
Westin Hotels & Resorts
Marina South City Park, Marina South City Park, Singapore
Marriott International hiring Guest Services Agent, Westin Club Job in Singapore
Marriott International
Singapore
Westin Hotels & Resorts hiring Guest Services Agent, Service Express Job in Singapore
Westin Hotels & Resorts
Singapore
Westin Hotels & Resorts hiring Guest Services Agent, Westin Club Job in Singapore
Westin Hotels & Resorts
Singapore
DAISHO DEVELOPMENT SINGAPORE PTE LTD hiring Guest Services Agent - Service Express Job in Singapore
DAISHO DEVELOPMENT SINGAPORE PTE LTD
Singapore
Marina Bay Sands Pte Ltd hiring Guest Service Agent Job in Central Singapore Community Development Council, SG.01, Singapore
Marina Bay Sands Pte Ltd
Central Singapore Community Development Council, SG.01, Singapore

Unlock Your Guest Services Potential: Insight & Career Growth Guide


Real-time Guest Services Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Guest Services in Singapore, Singapore, highlighting market share and opportunities for professionals in Guest Services roles.

3694 Jobs in Singapore
3694
3266 Jobs in Singapore
3266
Download Guest Services Jobs Trends in Singapore and Singapore

Are You Looking for Guest Services Agent Job?

Great news! is currently hiring and seeking a Guest Services Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Katong Holdings Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Guest Services Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Guest Services Agent?

Key qualifications for Guest Services Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Guest Services Agent?

To improve your chances of getting hired for Guest Services Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Guest Services Agent Job Success

Katong Holdings Pte Ltd interview tips for Guest Services Agent

Here are some tips to help you prepare for and ace your Guest Services Agent job interview:

Before the Interview:

Research: Learn about the Katong Holdings Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Guest Services Agent interview at Katong Holdings Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Katong Holdings Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Guest Services Agent Positions

Setting up job alerts for Guest Services Agent is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!