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Head of Operations Job Opening In Singapore, Singapore – Now Hiring Refine Group


Job description

Head of Operations (Singapore) — Rida
Rida is building an AI powered platform that orchestrates complex, SOP-driven deliveries for enterprises (healthcare, F&B, and beyond).

We combine autonomous AI agents, route optimization, WhatsApp-based workflows, custom driver fleets, and human in the loop support to scale complex deliveries.


The role
You’ll be Rida’s Ops owner: turn client SOPs into repeatable execution, keep SLAs green, and scale a hybrid (on-site + offshore) team.

You’ll dive into the data, jump on the floor when needed, and partner closely with Product/Engineering to drive automation and process optimization.


What you’ll do
Own client operations & service excellence
— codify and continuously refine SOPs; ensure SLAs are consistently achieved; run smooth, documented client onboarding and steady-state service.


Lead and execute
— manage Ops teams to KPIs, and step in personally to unblock issues when the situation calls for it.


Run fleet & driver performance
— grow and optimise fleets for productivity and profitability; uphold driver standards; support contractor/driver agreement reviews.


Be data-driven
— build/own dashboards, instrument the funnel, and use insights to improve on-time rates, utilisation, and cost per drop.


Improve margins & scope
— understand cost/profit drivers, tighten operations, and identify upsell/expansion opportunities with existing customers.


Partner with Product/Eng
— turn frontline pain points into actionable requirements; champion automation and clean data flows.


Hire, coach, and set culture
— build a high-accountability team and training playbooks; manage and scale offshore back-office functions.


Handle start-up extras
— ensure compliance (PDPA/WSH/sector SOPs), assist with customer/contractor agreement reviews, and support GTM and upsell when needed.


What success looks like (first 3–6 months)
A live SOP library + QA loop for top accounts; clear playbooks for incident management.


Ops dashboarding in place (on-time %, first-attempt success, driver utilisation, cost per drop) with weekly cadence and actions.


Fleet productivity up; fewer escalations; smoother handoffs with Product/Eng from a steady backlog of automation wins.


What you bring
Ops leadership
(3+ years) in logistics, tech-enabled services, or marketplace ops; you’ve run SLAs, not just reported them.


Analytical chops
— strong Excel/Google Sheets; comfort with metrics and funnel thinking; SQL is a plus but not necessary.


People & comms
— clear decisions, crisp writing, and a calm presence in live ops.


Financial sense
— understanding of unit economics, budgets, and how process changes move margin.


Compliance mindset
— you respect regulated workflows and secure data handling in day-to-day ops.


What We Offer
Impactful Role:
Join a small, ambitious team disrupting logistics in Singapore.

Have a direct hand in shaping our product strategy, design standards, and user experiences.

Work side-by-side with C-level execs.


Growth Opportunities:
Accelerate your career, expand leadership skills, and take on significant responsibilities fast.

We promote based on
merit and impact—not tenure or age.


Competitive Package:
Market-aligned salary, benefits, and performance bonuses.


Cutting-Edge Environment:
Work at the intersection of AI, operations, and design.

Collaborate with technologists and innovators pushing the boundaries of last-mile delivery.


Location:
Singapore (hybrid).

Core collaboration hours are weekdays, with flexibility around live operations needs.


How to apply:
Send your CV to
#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Unlock Your Head of Potential: Insight & Career Growth Guide


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Are You Looking for Head of Operations Job?

Great news! is currently hiring and seeking a Head of Operations to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Refine Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

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2. Loyalty

3. Impartiapty

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5. Accountabipty

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7. Obeying Singapore laws and regulations

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