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Urgent! Head of Strategic Planning and Analysis Job Opening In Singapore, Singapore – Now Hiring CYBOTS PTE. LTD.

Head of Strategic Planning and Analysis



Job description

Strategic Leadership:

  • Define and execute the analytics and reporting strategy for Sales, Insurance, Cybersecurity and BPO operations, aligning with organizational goals.

  • Identify opportunities for data-driven insights to enhance sales performance, operational efficiency, and customer experience.

  • Drive a culture of data literacy and informed decision-making across departments.

Data Analytics & Insights:

  • Develop and oversee advanced analytics models to predict trends, improve forecasts, and optimize operations.

  • Provide actionable insights into sales performance, customer acquisition, retention, and profitability.

  • Analyze insurance portfolios to identify risks, opportunities, and strategies for growth.

  • Monitor and optimize BPO performance metrics, including SLA adherence, process efficiency, governance and workforce productivity.

Reporting & Business Intelligence:

  • Design, implement, and manage a robust reporting framework to provide real-time and accurate insights to stakeholders.

  • Oversee the creation of dashboards and visualizations that cater to different levels of the organization.

  • Ensure compliance with data governance, security, and privacy regulations.

Team Leadership & Collaboration:

  • Lead, mentor, and grow a high-performing analytics and reporting team.

  • Collaborate with cross-functional teams, including sales, operations, IT, and finance, to identify and address analytics needs.

  • Partner with technology teams to leverage cutting-edge tools and platforms for analytics and reporting.

Continuous Improvement:

  • Stay updated on industry trends, emerging technologies, and best practices in analytics, insurance, cybersecurity and BPO sectors.

  • Evaluate and implement new tools, technologies, and methodologies to enhance analytical capabilities.


Required Skill Profession

Other General



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