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Urgent! Helpdesk Engineer - ST-FNW240531 013/01 Job Opening In singapore singapore sg – Now Hiring Xcellink Pte Ltd

Helpdesk Engineer ST FNW240531 013/01



Job description

The Company:

A leading logistics company is expanding the team and is looking for Helpdesk Engineers.

The Role:
1.

Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat.
2.

Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience.
3.

Proactively engage with customers to promote the use of applications, highlighting their benefits and features.
   - Educate users on software functionalities and encourage the adoption of new features.
4.

Actively gather feedback from customers regarding their experiences.
   - Document and categorize customer feedback, ensuring clarity and detail.
   - Regularly report customer feedback to the application owner for improvements.

Requirements

  • With 2-3 years' experience in a Customer Technology and applications support related role with helpdesk experience.

  • Good working knowledge of web-based and eCom, CRM, logistics applications.
  • Proficient in English (both spoken and written)

Benefits

  • Fixed and variable allowances
  • Fixed and variable bonuses


Required Skill Profession

Computer Occupations



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