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IT Application and Production Support Manager Job Opening In Outram Park – Now Hiring Keyrus South East Asia


Job description

Overview

We are helping one of our esteemed clients to look for an experienced IT Application and Production Support Manager to provide 1st and 2nd line production support for critical front-office trading systems.

This role focuses on maintaining application stability for electronic trading, risk management, and client-facing platforms across global markets.

Key Responsibilities

  • Deliver end-to-end support for in-house eCommerce and trading applications (FX, Rates, MM Treasury, Structured Products, Corporate FX, Commodities).

  • Monitor system health, troubleshoot incidents, and own P1/P2 issues through resolution and post-mortems.

  • Coordinate with global support teams (London, New York, Mumbai, Montreal) in a Follow-the-Sun model.

  • Improve monitoring tools, automate incident detection, and enhance self-recovery processes.

  • Maintain disaster recovery plans and participate in bi-annual DR exercises.

  • Document procedures, manage knowledge base, and ensure seamless handovers across regions.

  • Ensure compliance with audit, risk, and regulatory standards.

Requirements

  • 7–15 years' experience in IT application/production support, ideally within financial markets.

  • Strong business knowledge of FX, Rates, Credit, and other fixed income products.

  • Proficiency in Python and SQL; ITIL understanding of incident and problem management.

  • Excellent communication, multitasking, and stakeholder management skills.

  • Resilient, proactive, and able to work independently in a fast-paced trading environment.

  • Fluent in written and spoken English.

  • Flexible to work early shifts (as early as 6:30am) and occasional weekend support for DR activities.

What we offer

Keyrus offers a working environment and projects that attract the best people working in business intelligence, data analytics, and digital transformation.

Working on diverse and challenging projects, you will have the opportunity to develop multi-disciplinary IT/business skills to help you build a strong career path.

You will be part of a young and ever learning enterprise with an established international network of thought leading professionals driven by bridging the gap between innovation and business.

You get the opportunity to meet specialised and professional consultants in a multicultural ecosystem.

Who we are

Keyrus, creator of value in the era of Data and Digital.

Keyrus is dedicated to helping enterprises take advantage of the Data and Digital paradigm to enhance their performance, facilitating and accelerating their transformation, and generating new drivers of growth, competitiveness, and sustainability.

Keyrus in APAC employs more than 220 highly skilled consultants and is part of the international Keyrus Group, an international player in consulting and technologies and a specialist in Data and Digital.

Created in 1996, listed on Euronext's Eurolist, with consolidated revenues of US$400m in 2023 and with more than 3,500 employees in 27 countries, the Keyrus Group offers the performance, solidity and know-how of a large professional services organisation, whilst preserving the agility of a young company.

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Application Potential: Insight & Career Growth Guide


Real-time IT Application Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Application in Outram Park, Singapore, highlighting market share and opportunities for professionals in IT Application roles.

4966 Jobs in Singapore
4966
23 Jobs in Outram Park
23
Download It Application Jobs Trends in Outram Park and Singapore

Are You Looking for IT Application and Production Support Manager Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Keyrus South East Asia adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Application and Production Support Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Outram Park. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Application and Production Support Manager?

Key qualifications for IT Application and Production Support Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Application and Production Support Manager?

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Interview Tips for IT Application and Production Support Manager Job Success

Keyrus South East Asia interview tips for IT Application and Production Support Manager

Here are some tips to help you prepare for and ace your IT Application and Production Support Manager job interview:

Before the Interview:

Research: Learn about the Keyrus South East Asia's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Application and Production Support Manager interview at Keyrus South East Asia, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Keyrus South East Asia's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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