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IT Customer Service (Service Desk Analyst - CSA) Training provided - East Job Opening In Singapore, Singapore – Now Hiring PERSOL

IT Customer Service (Service Desk Analyst CSA) Training provided East

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Job description

IT Customer Service (Service Desk Analyst - CSA) Training provided - East

Location : Tai Seng (TSX)

Working hours : Monday – Friday
8 to 5pm
9 to 6pm
1 to 10pm (evening shift)

Contract Duration : 12 months (Renewable) + Bonus

Responsibilities

  • Serve as the first point of contact for customer seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customer
  • Walk the customer through the problem‑solving process
  • Direct unresolved issue to the next support personnel
  • Provide accurate information on IT products and services
  • Record events and problems and their resolution in logs
  • Follow up and update customer status and information
  • Pass any feedback and suggestion by customer to the appropriate internal team
  • Identify and suggest possible improvement on procedure

Requirements

  • ITE/diploma in IT Related studies
  • Training provided, no experience is okay
  • Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

#J-18808-Ljbffr

Required Skill Profession

Customer Service


  • Job Details

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Unlock Your IT Customer Potential: Insight & Career Growth Guide


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6958 Jobs in Singapore
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PERSOL adheres to the cultural norms as outlined by Expertini.

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2. Loyalty

3. Impartiapty

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PERSOL interview tips for IT Customer Service (Service Desk Analyst   CSA) Training provided   East

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Other Openings

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