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Urgent! IT Engineer Job Opening In Geylang East – Now Hiring RED Technologies (S) Pte Ltd



Job description

Job Description:


The Enterprise Support/IT Engineer resolves client IT incidents and tasks using JIRA, email, phone, remote tools, and on-site visits.

Responsibilities:

  • Manage and close assigned tickets.

  • Document current information and develop SOPs.
  • Generate maintenance reports and provision IT equipment for new employees.

    ● Inspect AV equipment for functionality.

  • Support VIP users.

  • Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office (including 365), and authorized software.

  • Install, upgrade, support, and troubleshoot printers, computer hardware, and peripherals.

    ● Travel within Singapore for client support (expenses claimable).

  • Diagnose and resolve client computer issues remotely or in-person.

  • Troubleshoot issues including password resets, printer setup, application problems, basic software diagnostics, and shared drive/folder mapping.

  • Perform preventive maintenance and repairs on computers, laptops, and printers.

    ● Maintain accurate inventory of client IT equipment.

  • Execute rack and stack installations of IT equipment in offices and data centers (servers, switches, firewalls).

  • Perform cabling and labeling of patch cords.

  • (Pre-sales) Facilitate client equipment procurement.

  • Coordinate IT equipment deliveries with clients and vendors.

  • Collaborate with contractors for project delivery.

  • Assist Team Lead with ad-hoc projects.

Qualifications and Skills:

  • Diploma or Degree in IT-related field or equivalent.

  • Minimum one (1) year of relevant experience or equivalent.

  • Proficiency in Desktop/Laptop Technology and Support.

  • Foundational knowledge of Network Infrastructure (e.g., TCP/IP, LAN, WAN, Wi-Fi).

  • Basic administrative knowledge of Windows 10 and above.

  • Positive attitude, reliability, and commitment to client satisfaction.

  • Team player.

  • Independent, self-motivated, and dynamic.

Preferences:

  • Experience with Network Access Points, Switches, and Firewalls configuration.

  • Proficiency in MacOS Administration.

  • Knowledge of Microsoft 365 and Google Workspace.

  • Familiarity with Mobile Device Management (e.g., Intune, AirWatch, Meraki).

  • ITIL, CCNA, or AWS Certifications.

Others:

  • Working hours from Monday through Friday, 8:30 am to 6:00 pm.

  • Ability to provide support during and outside regular business hours may be required.

  • Only Sg citizen/SPR.


Required Skill Profession

Other General



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    Unlock Your IT Engineer Potential: Insight & Career Growth Guide


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  • The Work Culture

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