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Urgent! IT Helpdesk/ Service Desk Engineer Job Opening In Central Singapore Community Development Council – Now Hiring Alphaeus Pte Ltd

IT Helpdesk/ Service Desk Engineer



Job description

Training: On-the-Job Training (OJT) Provided - Open for Entry Level

Responsibilities:

  • Deliver accessible, timely, and professional IT support to ensure user satisfaction.

  • Respond to user queries via calls, voicemail, email, or fax.

  • Accurately assess and resolve IT issues at the first level.

  • Troubleshoot basic technical problems related to desktops, LAN, WAN, infrastructure, and voice services.

  • Track and manage incidents, escalating where necessary.

  • Handle IT service requests including user account setup, changes, and terminations.

  • Ensure prompt communication and resolution to support-related concerns.



Requirements:

  • Minimum Nitec in Information Technology or a related field.

  • Strong interest and basic knowledge in IT systems: Windows OS, email platforms, network connectivity, and Level 1 troubleshooting.

  • Good communication skills and a proactive attitude.

  • IT-savvy and eager to learn in a fast-paced environment.



Why Join Us?

  • Great opportunity for fresh graduates or career starters
  • Training and guidance provided to build your technical skills
  • Be part of a team that values growth, learning, and collaboration


Required Skill Profession

Other General



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