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IT Service Desk (L1 Support) Job Opening In Singapore, Singapore – Now Hiring Alphaeus Pte. Ltd.


Job description

Responsibilities
Provide first‐call resolution via phone/email for IT incidents.


Troubleshoot and escalated issues to L2 engineers when needed.


Track cases, update customers, and ensure closure within SLA.


Assist with Active Directory password resets and MS Outlook support.


Deliver a great customer experience every time.


Qualifications
Diploma in IT or related fields.


Min.

1 year IT helpdesk / desktop support experience.


Knowledge of Windows OS, MS Outlook, Active Directory.


Strong communication and problem‐solving skills.


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Required Skill Profession

Other General


  • Job Details

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Are You Looking for IT Service Desk (L1 Support) Job?

Great news! is currently hiring and seeking a IT Service Desk (L1 Support) to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Alphaeus Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Service Desk (L1 Support) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Service Desk (L1 Support)?

Key qualifications for IT Service Desk (L1 Support) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Service Desk (L1 Support)?

To improve your chances of getting hired for IT Service Desk (L1 Support), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Service Desk (L1 Support) Job Success

Alphaeus Pte. Ltd. interview tips for IT Service Desk (L1 Support)

Here are some tips to help you prepare for and ace your IT Service Desk (L1 Support) job interview:

Before the Interview:

Research: Learn about the Alphaeus Pte. Ltd.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Service Desk (L1 Support) interview at Alphaeus Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Alphaeus Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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