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Urgent! IT Service Desk Technician (f/m/d) Job Opening In singapore, Singapore – Now Hiring Dennemeyer

IT Service Desk Technician (f/m/d)



Job description

Your tasks

  • Provide 1st level incident logging and resolution or re-assignment to the 2nd level
  • Provide Service Request Fulfilment for IT services
  • Provide support for various technical areas like, computers, computer peripherals, mobile phones, printers, applications, conference systems, user account and access management, etc
  • Adhere to and promote all applicable official Dennemeyer policies, procedures, and standards
  • Ensure the adherence to existing policies (ITSM, ITIL, Security)
  • Leverage the Dennemeyer official knowledge base in response to incidents and requests to ensure consistency and adherence to established practices.
  • Take the ownership and responsibility for assigned incidents, requests, or tasks and follow them up until solved and keep the user up to date
  • Document in writing in ITSM tool all issues, troubleshooting, and resolutions for calls, incidents, requests, tasks assignments
  • Actively participate to the lifecycle management and all End User computers within Dennemeyer including:DeploymentMaintenanceRenewalDisposal Management
  • Provide remote user support through appropriate technical tools
  • Participate in after-hours on-call rotation for end-user support
  • This position requires the incumbent to be On-Call
  • Your profile

  • Fluent in English (both speaking and writing) any other languages is an asset
  • Ability to work independently and as a strong team player
  • Be absolutely service and customer oriented
  • Ability to multi-task
  • Ability to document all work performed
  • Good understanding of computer (hardware and operating system) and virtual environment
  • Good knowledge of fundamental operations of software (MS office 365), hardware (laptops, PCs, phones, printers….) and other equipment
  • Good knowledge on remote assistance tools (VPN, authentication, Teams…)
  • Fundamental understanding of cloud
  • Working knowledge of Azure and Intune portals and the ability to navigate them
  • Working knowledge of Exchange, network troubleshooting
  • Ability to work internationally in a matrix-managed, results-oriented environment
  • Strong analytic and problem-solving skills: ability to interpret complex technical issues
  • Good communication skills: able to exchange ideas and information effectively in a concise & logical way and be sensitive to audience diversity.

    Be able to understand end users’ pressure and to support them in a constructive way.
  • Ability to clearly explain complex technical issues to non-technical people
  • Self-motivated
  • Experience in multi-cultural environment is an asset
  • Join us and grow with us!

  • Develop and customize your long time career within a fast growing multinational company
  • Enjoy working in multicultural teams and contribute to a diverse and international working environment
  • Organize your lifestyle with flexible working hours
  • Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes
  • Celebrate success together as one team at our various corporate events
  • Attend a tailor-made onboarding program as well as individual training & development opportunities
  • Contribute through your personality and your daily work to make an impact on our business, corporate culture, society and environment

  • Required Skill Profession

    Computer Occupations



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