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Urgent! IT Support Executive Job Opening In North East Community Development Council – Now Hiring Go-Ahead Singapore



Job description

Job Roles

  • Provide first and second line helpdesk support for day-to-day user service requests, business systems and incident alerts using the service desk software, ensuring prompt resolution and excellent customer service.

  • Set-up and administration of Active Directory accounts, email accounts and distribution lists, licenses and provisioning of computers and devices with basic asset management skills and system access control.

  • Handle a wide range of helpdesk incidents, including but not limited to issues related to computers, mobile devices, networking, hardware, software, telephony systems and Passenger Information Display Systems.

  • If necessary, appropriately route service requests and incidents alerts, including escalations to third-party suppliers or functional routing for third-level support, ensuring timely resolution.

  • Maintain and manage onsite and offsite IT infrastructure, both indoor and outdoor.

    Regularly generate reports and develop maintenance plans to improve availability and capacity.

  • Manage internal network, server, security system, regular system patching and hardening in accordance with company's directions, latest cybersecurity advisories and industry best practices.

  • Assist in project management, including implementation, user acceptance testing (UAT), and end-user support for new and existing business applications and system enhancements.

  • Supervise and ensure workplace safety and health risks are identified, assessed, and controlled, and provide employees with information on compliance to workplace safety and health policies.

Job Requirements

  • Candidate must possess at least a Diploma in IT, Computer Engineering or equivalent.

  • At least 2-3 years of experience in IT support or equivalent.

  • Experience in a fast paced, IT dependent environment will be advantageous.

  • Experience with helpdesk software and ticketing systems.

  • Proficiency in troubleshooting hardware and software issues.

  • Knowledge of cybersecurity best practices and protocols.


Required Skill Profession

Other General



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    Unlock Your IT Support Potential: Insight & Career Growth Guide


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