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Jr. Desktop Support Engineer Job Opening In Singapore, Singapore – Now Hiring OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD


Job description

Job Summary:

We are seeking a skilled Desktop Support Engineer with 2–3 years of experience to provide technical support and troubleshooting services in a fast-paced Capital Markets environment.

The ideal candidate will have experience supporting Windows-based desktops and laptops, a strong understanding of market data terminals, and the ability to resolve Level 1 and Level 2 technical issues promptly and professionally.

Key Responsibilities:

  • Provide Level 1 & Level 2 support for desktop/laptop hardware, software, and peripherals.

  • Install, configure, and troubleshoot Windows OS (Windows 10/11), MS Office Suite, and standard financial applications.

  • Support trading floor users, ensuring low-latency support and fast resolution of issues affecting trading applications and market data feeds (e.g., Bloomberg, Reuters).

  • Manage user accounts, permissions, and profiles using Active Directory.

  • Perform routine maintenance, patching, and updates on user systems.

  • Maintain and manage hardware inventory, asset tagging, and documentation.

  • Coordinate with backend IT teams (network, server, security) to resolve escalated issues.

  • Provide support for remote access (VPN, Citrix, VDI) and mobile devices.

  • Ensure all issues are tracked, logged, and resolved within SLAs using a ticketing system (e.g., ServiceNow, Remedy).

  • Follow ITIL-based processes for incident, change, and problem management.

  • Assist with onboarding/offboarding tasks including device setup and access provisioning.

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Required Skill Profession

Technical Support & Administration


  • Job Details

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