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Urgent! Level 1 Desktop Engineer Job Opening In Singapore, Singapore – Now Hiring RMA Contracts Pte Ltd

Level 1 Desktop Engineer



Job description

Location: Changi Airport (Multiple buildings) Working Hours: Monday to Friday, 8:30 AM – 6:00 PM


Key Responsibilities:


IT Helpdesk & Desktop Support

  • Respond promptly to incoming calls and emails from end-users.

  • Provide 1st level support for ICT computing devices and peripherals.

  • Troubleshoot and verify hardware issues; coordinate with hardware vendors for repairs.

  • Perform software patching (e.g., Windows OS updates, antivirus updates, other software patches).

  • Set up, install, re-install, and dispose of ICT computing devices as needed.

  • Assist in relocation and reinstallation of computing devices across sites.

  • Ensure all relocated or new equipment is tested and fully functional.

AV Support

  • Provide user support for AV equipment in meeting rooms during hybrid meetings, Townhalls, and events.

  • Deliver 1st level troubleshooting for AV systems; escalate to vendors when necessary.

  • Conduct scheduled checks (minimum twice weekly) to ensure AV equipment is operational.

  • Support or be on standby for important VC/AV meetings, including those outside office hours.

Equipment Loan & IT Administration

  • Manage and maintain a pool of loan equipment (e.g., laptops, AV gear, portable storage).

  • Configure and issue loan equipment; reset to default configurations upon return.

Requirements:

  • Proven experience in IT support or desktop engineering roles.

  • Solid knowledge of ICT computing devices, peripherals, and AV equipment.

  • Strong troubleshooting and coordination skills.

  • Good interpersonal, written, and verbal communication skills.

  • Customer-focused with a positive, can-do attitude.

  • Willingness to travel between multiple buildings within Changi Airport for support needs.

Nice to Have:

  • Experience with hybrid meeting platforms (e.g., Zoom, MS Teams, WebEx).

  • Familiarity with asset management and IT ticketing systems.


Required Skill Profession

Other General



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