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Urgent! Operations Customer Service Assistant Job Opening In Singapore, Singapore – Now Hiring UPS

Operations Customer Service Assistant



Job description

Join to apply for the Operations Customer Service Assistant role at UPS .

**Job Description:**
The Customer Service Representative is responsible for maintaining excellent service levels for internal and external customers through accurate data entry, continuous process improvement, and prompt resolution of issues.

**Responsibilities:**

  • Manage communication with clients, carrier brokers, and other offices/facilities for customer service and administration requirements.

  • Process all documentation related to the movement of clients' inventory into and out of the facility accurately and timely.

  • Verify and process all documentation appropriately, respecting legal liability requirements.

  • Ensure all orders are processed promptly according to client requirements.

  • Confirm bills of lading and ensure correct entry into systems.

  • Maintain inventory integrity by processing authorized adjustments.

  • Investigate and resolve customer concerns promptly.

  • Maintain professional communication with internal and external customers.

  • Document shipping errors accurately.

  • Update and maintain all working instructions, ensuring ISO quality compliance.

  • Assist with dispatch planning and control.

  • Coordinate daily client KPIs for internal and external stakeholders.

  • Pursue continuous improvement initiatives to enhance productivity and service levels.

  • Perform other duties as assigned.

**Qualifications:**

  • 3-4+ years experience in Contract Logistics / 3PL industry.

  • 2-3+ years customer service and administrative/data entry experience.

  • Excellent English communication and presentation skills.

  • Strong organizational and time management skills, with ability to work in a fast-paced environment.

  • Problem-solving skills and ability to work independently and in teams.

  • Proficient in Microsoft Word and Excel; knowledge of order entry and warehouse management systems.

**Employment Type:**
Contract, Full-time

UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.

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Required Skill Profession

Operations & Business Administration



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    Unlock Your Operations Customer Potential: Insight & Career Growth Guide


  • Real-time Operations Customer Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Operations Customer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12188 jobs in Singapore and 10372 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Operations Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Operations Customer Service Assistant Job?

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    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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  • Interview Tips for Operations Customer Service Assistant Job Success
    UPS interview tips for Operations Customer Service Assistant

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    Before the Interview:
    • Research: Learn about the UPS's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
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    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
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    Final Thought:

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