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Urgent! Ops Support Executive Job Opening In Central Singapore Community Development Council – Now Hiring Alphaeus Pte Ltd



Job description

Job responsibilities:

  • Perform troubleshooting for client platform related problems.

  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

    Provide timely status updates to relevant parties.

  • Perform service request related to client platforms.

  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

  • Involve in client platform implementation/upgrade project.

  • Perform follow-up with vendor on replacement of hardware.

  • Perform asset management & update asset records.

  • Perform user account management (eg.

    Create password, reset & delete)
  • Perform local server administration to facilitate software distribution & patch management service.

  • Manage client platform implementation / upgrade project.

  • Ensure service level meet requirement.

    Propose and implement action plan when required.

  • Established facility management standards/best practices to ensure operation consistency across project / facility management teams
  • Support hardware refresh cycles and device replacement
  • Participate in device migration initiatives
  • Support migration scheduling, user communications, and post-migration validation

Requirements:

  • Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
  • 2 years of relevant working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools
  • Good project management and analytical skills with the ability to manage multiple priorities within targeted time-frames and maintaining high levels of professionalism at all times
  • Good customer service skills
  • Resourceful, independent, responsive and pro-active.

  • Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels.

  • Ability to build and maintain positive working relationships across projects, control teams & customers.


Required Skill Profession

Other General



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    Unlock Your Ops Support Potential: Insight & Career Growth Guide


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