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Urgent! Outlet Manager Job Opening In Singapore, Singapore – Now Hiring GOLDEN CAFE GROUP PTE. LTD.



Job description

Key Responsibilities

Operations (Primary Focus)

  • Manage day-to-day operations across multiple F&B outlets to ensure efficiency, service excellence, and adherence to standard operating procedures.

  • Strategically plan and manage rosters to optimise manpower across outlets while meeting operational demands.

  • Uphold team discipline and performance standards by providing clear direction and consistent leadership.

  • Lead with a balance of firmness and fairness, making difficult decisions when necessary and reinforcing company policies and values, while maintaining a collaborative and respectful team culture.

  • Collaborate with HR, Marketing, Finance, and other departments to align operational strategies and objectives.

  • Track key performance indicators (KPIs), conduct regular audits, and drive continuous improvement initiatives.

  • Ensure full compliance with regulatory standards, including food safety, hygiene, and manpower regulations.

  • Assist in the recruitment, training, and development of frontline staff.

  • Generate and analyse operational reports using Microsoft Excel and other Office tools.

  • Promote the adoption and effective use of digital tools, such as POS and HRIS platforms (experience with Infotech is advantageous).

  • Be prepared to work extended hours, including weekends and public holidays, as required by business operations.

Tenant Acquisition (Secondary Scope)

  • Identify and engage potential F&B tenants for available commercial spaces.

  • Coordinate with internal stakeholders on lease agreements, spatial planning, and concept alignment.

  • Curate a tenant mix that aligns with the brand’s identity and supports long-term commercial success.

Requirements

  • Minimum Diploma or a Degree in any discipline, preferably in Business, Hospitality, or a related field.

  • Minimum 5 years of relevant experience in a managerial operations role within the F&B industry.

  • Proven track record in overseeing multiple outlets and delivering operational excellence.

  • Highly skilled in staff scheduling and roster planning, with the ability to optimise manpower allocation, manage shift coverage, and control labour costs across multiple sites.

  • Strong leadership qualities with excellent communication, interpersonal, and decision-making skills.

  • Firm yet approachable, capable of upholding standards while fostering a positive and cooperative team environment.

  • Proficient in Microsoft Excel, email, and other MS Office applications; comfortable working with digital tools and new systems.

  • Experience with HRIS platforms (Infotech knowledge is an advantage).

  • Bilingual in English and Chinese to communicate effectively with Chinese-speaking team members.

  • Willingness to work extended hours, including weekends and public holidays, in line with business needs.

  • Self-motivated and goal-oriented, able to operate independently with minimal supervision.

  • Strong team player with the ability to collaborate across departments.

  • Well-connected in the F&B industry, with the ability to recruit frontline talent and source potential tenants when required.

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Required Skill Profession

Trade, Import & Export



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    Unlock Your Outlet Manager Potential: Insight & Career Growth Guide


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