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Urgent! Part Time Studio Operations Manager Job Opening In Bugis – Now Hiring The Core Reformery Pilates Singapore

Part Time Studio Operations Manager



Job description

The Core Reformery is a boutique Pilates studio with two locations in Singapore.

We are looking for a Studio Operations Manager (Digital-First, Remote) to oversee daily operations, manage member communications, and ensure a seamless client experience.

This is not a reception counter role — our studios are designed to be digital-first.

All enquiries, bookings, and support are managed online.



Key Responsibilities


Client Communications

  • Manage all WhatsApp, email, and booking system enquiries.

  • Respond to member queries promptly, escalating to the founder only when necessary.

  • Enforce booking, lateness, and cancellation policies consistently.

  • Redirect queries back to digital channels with professionalism.

Studio Operations & Scheduling

  • Monitor class sign-ups; cancel classes per SOP if there are no bookings.

  • Notify instructors and members of cancellations or changes.

  • Coordinate with instructors on schedules, attendance, and class updates.

  • Flag attendance dips, scheduling gaps, or recurring issues for review.

Revenue Support & Retention

  • Proactively upsell package upgrades
  • Remind members when packages are running low or expiring.

  • Nudge lapsed members to rebook and track responses.

General Notifications & Reporting

  • Send out member communications such as class changes, cancellations, and reminders.

  • Inform instructors of schedule changes or low-booked classes.

  • Provide a simple weekly report on cancellations, attendance trends, and low-booked classes.



What We're Looking For

  • Strong communicator with excellent written and spoken English.

  • Digitally fluent (WhatsApp Business, booking platforms, email).

  • Calm, organised, and able to work independently.

  • Prior experience in operations, customer service, or studio management is a plus.



Role Details

  • Employment Type: Part-time, Remote
  • Hours:

  • Weekdays: 10.30am – 1.30pm, 4.30pm – 7.30pm

  • Saturdays: 9.30am – 12.30pm
  • (~24 hours per week, remote-first with occasional onsite check-ins if required)
  • Salary: SGD $1,400–$1,800/month + commission capped at $200/month
  • Start Date: Immediate.


Required Skill Profession

Other General



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