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Urgent! Product & Customer Operations Specialist (E-commerce) Job Opening In Central Singapore Community Development Council – Now Hiring Octomate Staffing Pte. Ltd.

Product & Customer Operations Specialist (E commerce)



Job description

Salary: Up to SGD 5,000 / month
Location: Pasir Panjang
Experience: 3–7 years in operations, fresh food industry background (B2B or B2C) required



About the Role


We are seeking a Product & Customer Operations Specialist who will play a key role in driving product and market operations for the fresh food industry.

You'll be the link between customers, sales, and operations — ensuring smooth processes, accurate data, and impactful business outcomes.



Key Responsibilities

  • Maintain accurate product information, pricing, and operational data to support decision-making.

  • Track and analyze KPIs such as GMV, gross profit, customer penetration, and retention.

  • Manage customer information and ensure timely updates of data and records.

  • Work with sales, finance, and backend teams to ensure seamless order-to-delivery and after-sales support.

  • Develop operational strategies covering product listings, marketing plans, and customer solutions.

  • Handle end-to-end customer operations including quotations, invoicing, fulfillment optimization, and relationship management.

  • Provide data-driven insights to improve customer satisfaction, profitability, and market share.



Requirements

  • Bachelor's Degree or above, preferably in Business, Supply Chain, or related fields.

  • 3–7 years of experience in operations within the fresh food industry (B2B or B2C).

  • Strong analytical skills with the ability to interpret data and drive decisions.

  • Excellent cross-departmental communication and project coordination skills.

  • Resourceful, problem-solving mindset with the ability to perform under pressure.

  • Strong customer focus and ability to manage complex operational challenges.



Why Join Us?


Competitive salary: Up to SGD 5k/month
Opportunity to shape operational excellence in the fresh food industry
Collaborative and fast-paced work environment



Keen to Apply?
Send your updated CV via Apply Now or email

Note: Only shortlisted applicants will be contacted.

Ryan Leo
Registration No.: R
EA License No.: 23C1980


Required Skill Profession

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