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Urgent! Production Support System Analyst (Banking Sector Client - Core Banking & Cards Applications) Job Opening In Singapore, Singapore – Now Hiring D L RESOURCES PTE LTD

Production Support System Analyst (Banking Sector Client Core Banking & Cards Applications)



Job description

Job Objectives

  • To provide L2 support for wide range of Core Banking and Cards applications across the regions
  • To perform and support system maintenance and operations BAU activities eg.

    infra/OS patch and maintenance, key/certificate renewal, industry wide G3 testing exercise, DR/BCP, user service request, etc.

  • To work with Delivery team for on-boarding of new services, system/module and enhancement and ensure smooth transition and stability of production environment
  • To monitor and perform biz volume growth, apps capacity and EOD batch trending analysis to upkeep the hygiene and good health of systems
  • To work on production incident and problem management and meeting TRO
  • To provide EOD production support for Core Banking and Cards application systems

Key Responsibilities

  • Responsible for BAU production support for key / certificate renewal activities
  • Responsible for Group RDR / In-Country DR / external business partner BCP support for pre-test and actual run
  • Responsible for pre and post support of infra upgrade and maintenance activities eg.

    OS/security patch, DB, OS400, network/firewall, CD, SAN/storage, etc.

    to ensure all services are up and remain in good health post upgrade/maintenance
  • Attend and work on User Service Request eg.

    print queue setup, R2W report setup, user menu option, new branch setup, branch merger, sudden holiday, data query extraction, etc.

  • Perform proactive monitoring and analysis on biz volume growth and EOD batch run trending.

    This is to have early detection of app/infra utilization and any upward EOD trending before hit the max threshold and put in place necessary mitigation/remediation action to pre-empt production incident.

  • Work with L3 and respective stakeholders for production fix and put in place necessary preventive measure / improvement
  • Build and maintain repository for KB articles for prod support documentation and System Ops related SOP
  • Review and ensure proper knowledge transfer (KT)/documentation from project/development team for smooth on-boarding and transition to L2 production support.

  • On duty roster to provide System Ops bau activities (during weekend or wee hours) and production EOD run support

Key Requirements

To have :-

  • Minimum 3-5 years of experience working in IT industry with relevant experience in Technology solutions or support service delivery in the banking/financial industryGood analytic and problem-solving skills.

    Must be attentive to details.

  • Good and assertive communicator in speaking & writing
  • Able to work in a fast-paced, team-oriented environment and weekend/wee hours
  • Good understanding and experience in SDLC and ITIL
  • Experience in L2 or L3 production support

Technical Skill :-

  • Working experience (3 to 5 years) in providing L2/L3 support in open systems platform.

    Good command with Unix/Linux os, shell scripting and Oracle db.

  • Experience with OS/400 or Mainframe system (VSAM, CICS, ZOS, etc.) and COBOL/RPG/JCL/Easytrieve language are added advantage
  • Experience in Silverlake banking system and CardLink systems is plus point
  • Good to have working experience in these tools ie.

    Connect Direct, Control-M, Aldon, Splunk, Geneos, etc.

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Required Skill Profession

Database, Analytics & Bi, Technical Support & Administration



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