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Raffles Service Executive – Groups & Reservations Job Opening In Singapore, Singapore – Now Hiring RAFFLES


Job description

Job Description

The key responsibilities of a Raffles Service Executive – Groups & Reservations are the coordination and management of all rooms and logistics requirements for all Corporate, Leisure and VIP group bookings.

Primary Responsibilities

Manages Group Operations

  • The key responsibilities the coordination and management of all rooms and logistics requirements for all Corporate, Leisure and VIP group bookings.
  • Ensures that the rooms are blocked as per contracted for all Corporate, Leisure, Government Delegations and High-Profile Group event bookings
  • Point of contact for external event organizer to manage and execute all logistics requirements prior to arrival
  • Facilitates daily communication between Sales, Revenue, Food and Beverage, Banquet Operations and Front Office colleagues regarding inventory and room assignment requirements
  • Follow up closely on sales leads and enquiries so as to prevent any hogging of rooms
  • To support room revenue strategies by ensuring the accuracy and integrity of group blocks in system
  • To ensure all dining reservations associated to the Group is made.
  • To ensure all preferences for the group are captured accurately, in particular – arrival and departure times, dietary preferences, flight details and group itinerary.
  • To ensure billing instructions are updated according to the contract from Sales and to ensure clear communication on any changes.
  • To explore potential avenues for seamless Group bookings system
  • To support Revenue in Rooms and Food and Beverage daily reporting and promotional campaigns
  • Performs any other duties and responsibilities that may be assigned.

Manages Reservations Operations

  • Support daily reservations operations, including handling consortia and Special Account bookings when required.
  • Ensure all reservation details are accurately updated in Opera, maintaining consistency with hotel standards.
  • Assist in optimizing room utilization and rate management through accurate reservation handling.

Qualifications

Candidate Profile

Knowledge and Experience

  • Knowledge of Opera and CRS, and GDS is an asset
  • Strong knowledge of Microsoft Office (Excel, PowerPoint, Words) is required
  • Project and Event management skills

Competencies

  • Excellent communication and organizational skills
  • Service oriented with an eye for details
  • Multicultural awareness and ability to work with people from diverse cultures
  • Self-starter, Self-motivated and energetic
  • Flexible and react quickly to different situations
  • Displays initiative and creativity in problem solving
  • Coordinate and communicate with different stakeholders on the details of the group effectively
  • Highly organized with the ability to manage multiple projects under time constraint
  • Strategic thinking with a proven ability to mobilize theory into action
  • Sense of urgency


Additional Information

Benefits of Joining Raffles Hotel Singapore

  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Raffles Service Potential: Insight & Career Growth Guide


Real-time Raffles Service Jobs Trends (Graphical Representation)

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RAFFLES adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Raffles Service Executive – Groups & Reservations Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Raffles Service Executive – Groups & Reservations?

Key qualifications for Raffles Service Executive – Groups & Reservations typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Raffles Service Executive – Groups & Reservations Job Success

RAFFLES interview tips for Raffles Service Executive – Groups & Reservations

Here are some tips to help you prepare for and ace your Raffles Service Executive – Groups & Reservations job interview:

Before the Interview:

Research: Learn about the RAFFLES's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Raffles Service Executive – Groups & Reservations interview at RAFFLES, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the RAFFLES's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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