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Urgent! Reception Manager Job Opening In Singapore, Singapore – Now Hiring AccorHotel



Job description

Job Description

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Assist guests with check in and checkout, and other cashiering duties
  • Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards
  • Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
  •  
  • Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
  • Handle guests’ mails, messages, and answering phone calls
  • Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
  •  
  • Meet, greet and provide rooming for VIP guests
  • Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager

Qualifications

  • GCE 'A' Level or equivalent; University Degree preferred
  • Minimum 4 years hotel front office experience, including 1 year in a supervisory role
  • Fluent in English (reading, writing, speaking)
  • Proficient in computer applications, including Windows, internet, and word processing
  • Technical knowledge in Front Office operations
  • Strong leadership, interpersonal, and communication skills
  • Detail-oriented, organised, and flexible with working extended hours
  • Ability to work independently and under pressure in a diverse team environment



Required Skill Profession

Information And Record Clerks



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    Unlock Your Reception Manager Potential: Insight & Career Growth Guide


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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AccorHotel adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
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    • 2. Loyalty
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    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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    AccorHotel interview tips for Reception Manager

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