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Urgent! Regional Service Delivery Manager Job Opening In Singapore, Singapore – Now Hiring HCLTech

Regional Service Delivery Manager



Job description

Deputy Manager - Talent Acquisition Growth Markets, APME at HCLTech

We are seeking a highly experienced Service Delivery Manager to lead regional delivery operations and manage end-to-end application services.

The ideal candidate will have over 12 years of experience in handling customers, managing AMS (Application Management Services) engagements, and leading global teams.

Key Responsibilities:

  • Serve as the Single Point of Contact (SPOC) for regional delivery operations, ensuring seamless service delivery across all engagements.

  • Oversee and manage Applications Delivery for the assigned region, ensuring quality, timeliness, and alignment with business objectives.

  • Lead customer relationship and stakeholder management, acting as a trusted advisor to key business stakeholders.

  • Manage demand planning and delivery for the defined scope of work within the region, ensuring efficient resource utilization and prioritization.

  • Handle AMS engagements, ensuring service level adherence, issue resolution, and continuous improvement.

  • Collaborate with global teams, managing cross-regional coordination and ensuring consistent service standards.

  • Oversee and manage delivery for ERP (SAP), Open/Custom Applications, Platform Support, and Digital Technologies, ensuring stable operations and alignment with enterprise standards.

  • Drive operational excellence by implementing best practices, monitoring KPIs, and ensuring proactive issue management.

  • Provide regular updates and reporting to senior leadership on delivery performance, risks, and opportunities.

  • Ensure compliance with organizational processes, governance, and quality standards.

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.

  • Minimum 12 years of experience in service delivery management, customer handling, and AMS engagements.

  • Proven experience in managing global teams across multiple regions and time zones.

  • Strong experience in managing ERP (SAP), Open/Custom Applications, Platform Support, and Digital Technologies.

  • Excellent communication, leadership, and stakeholder management skills.

  • Demonstrated ability to manage demand planning, resource allocation, and delivery for large engagements.

  • Strong problem-solving and decision-making abilities with a focus on operational excellence.

  • Experience working in structured delivery frameworks with a focus on service quality and customer satisfaction.

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • IT Services and IT Consulting

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Required Skill Profession

Professional Services



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