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Urgent! Retail Associate Customer Service Front-Desk Job Opening In Central Singapore Community Development Council – Now Hiring Private Advertiser

Retail Associate Customer Service Front Desk



Job description

Job Description – Retail Associate / Front Desk Officer


Position Overview
We are seeking a customer-oriented and professional Retail Associate / Front Desk Officer to be the first point of contact for customers.

The role involves managing customer enquiries, handling transactions, resolving issues, and ensuring a positive customer experience at all times.



Key Responsibilities

  • Greet and assist customers in a friendly and professional manner.

  • Handle walk-in enquiries, complaints, and requests, ensuring quick and effective resolution.

  • Process sales transactions, billing, payments, or check-ins/check-outs accurately.

  • Maintain up-to-date knowledge of products, services, and promotions to support customer queries.

  • Record and escalate customer issues to the relevant department when necessary.

  • Manage phone calls, emails, or system-based enquiries where required.

  • Ensure the reception/front desk area or retail floor is well-organized, tidy, and welcoming.

  • Support daily operational tasks such as inventory checks, paperwork, or scheduling.



Requirements

  • Prior experience in customer service, retail, or call centre roles preferred.

  • Strong communication skills (verbal and written) and the ability to stay composed under pressure.

  • Good problem-solving ability with a customer-first mindset.

  • Proficiency in basic computer systems (POS, CRM, or MS Office).

  • Ability to work in shifts, weekends, and public holidays if required.

  • Minimum Diploma or equivalent; higher qualifications welcome.



Key Competencies

  • Excellent interpersonal and conflict-resolution skills.

  • Professional, approachable, and reliable demeanor.

  • Fast learner with the ability to adapt to different customer needs.

  • Team player who contributes to a positive work environment.


Required Skill Profession

Other General



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    Unlock Your Retail Associate Potential: Insight & Career Growth Guide


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