- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Senior Customer Service Manager (Supply chain/Warehouse automation).
Urgent! Senior Customer Service Manager (Supply chain/Warehouse automation) Job Opening In Singapore, Singapore – Now Hiring JDA WMS PTE. LTD.
Job Summary
We are seeking an experienced and dynamic
Senior Customer Service Manager
to lead our customer service team and drive business growth through service excellence and sales initiatives.
This role involves developing strategies aligned with headquarters’ goals, managing key customer relationships, and identifying opportunities for system improvements and service revenue expansion.
Key Responsibilities
Develop and execute
annual team strategies and goals
in alignment with HQ’s overall customer service (CS) direction.
Build, lead, and mentor
the customer service team to ensure high performance and operational excellence.
Identify, pursue, and manage
service sales opportunities
and
rebuild or retrofit projects
to drive revenue growth from both new and existing customers.
Analyze customer requirements and challenges to propose
tailored system improvement solutions
that enhance operational efficiency.
Establish and maintain
strong customer relationships
throughout the entire sales cycle—from pre-sales to post-sales support.
Prepare and present
sales proposals
for system upgrades and service agreements; negotiate terms that ensure mutual benefits for both the company and the customer.
Act as a
key liaison between customers and technical teams , ensuring clear communication and timely issue resolution.
Foster
long-term partnerships
through consistent follow-up, trust building, and responsive service.
Review and execute
company’s sales and service strategy
in coordination with management.
Maintain accurate and up-to-date
records of sales transactions, contracts, and customer communications .
Ensure all customer service and sales activities
comply with company policies and industry regulations .
Requirements & Qualifications
Bachelor’s Degree in Business, Engineering, or a related discipline preferred.
3 to 5 years of experience in customer service and support management.
Experience in supply chain solutions, automation, robotics, or materials handling will be advantage
Proven track record in service sales and business development.
Strong communication, negotiation, and analytical thinking skills.
Effective and confident presentation and interpersonal skills.
Results-driven, with a dynamic and proactive approach to achieving targets.
Willingness to travel locally and overseas when required.
If interested, please submit your application to with your expected salary and resume.
We regret that only short-listed candidates will be contacted shortly.
By submitting your application or resume, you agree to the collection, use, retention, and sharing of your personal information with potential employers for their assessment.
JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai
EA License No: 23S1595 | EA Registration No: R
#J-18808-Ljbffr
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Senior Customer Potential: Insight & Career Growth Guide
Real-time Senior Customer Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Customer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 33523 jobs in Singapore and 29508 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Senior Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! JDA WMS PTE. LTD. is currently hiring and seeking a Senior Customer Service Manager (Supply chain/Warehouse automation) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Customer Service Manager (Supply chain/Warehouse automation) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at JDA WMS PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Customer Service Manager (Supply chain/Warehouse automation) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Customer Service Manager (Supply chain/Warehouse automation) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Senior Customer Service Manager (Supply chain/Warehouse automation), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior Customer Service Manager (Supply chain/Warehouse automation) interview at JDA WMS PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the JDA WMS PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Senior Customer Service Manager (Supply chain/Warehouse automation) is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!