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Senior Executive / Executive Business Analytics (Customer Experience) Job Opening In Singapore, Singapore – Now Hiring Singapore Airlines


Job description

Job Description

The successful candidate will be part of the Business Analytics Department within the Customer Experience Division.


Key Responsibilities

  • Lead and develop customer-centric analytics initiatives (i.e. data ingestion, dashboards creation and enhancements, application of statistical and data science models)
    - Collaborate with the data analytics squad and business units (BUs) to raise user stories and requirements, based on Agile Kanban methodology 
    - Perform analytics and statistical work using tools like Tableau, Alteryx, Python, Gen AI to gain insights and identify focus areas

  • Drive adoption and regular usage of the Tableau dashboards in Customer Datamart (CDm) portal among BUs and overseas stations
    - Engage BUs and stations on their requirements to develop insightful Tableau dashboards

  • Apply analytics on business problems and hypotheses using CDm data and other datasets to develop insights and recommendations for Business Units

  • Collaborate with BUs on transversal initiatives to improve customer experience, and support the data analyses required.


  • For candidate with Data Science background, an optional path of direct Data Science involvement in customer-centric initiatives, on project basis, can be explored.
  • Requirements

  • Has a Bachelor’s degree.

  • Data/Business Analytics related disciplines

  • GenAI knowledge and practical experience on prompt will be an advantage

  • Proficiency in Tableau, Python, Gen AI, SQL and advanced Excel will be essential

  • Analytical, problem solving, collaborative, presentation skills are essential.
  • Required Skill Profession

    Mathematical Science Occupations


    • Job Details

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