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Senior Officer, Corporate Customer Service Support Job Opening In Central Singapore Community Development Council – Now Hiring SimplyGo Pte Ltd


Job description

About the Role

We are looking for a service-oriented and detail-focused Operations and Customer Service personnel to be the main point of contact for our corporate clients.

In this role, you will manage day-to-day corporate fleet operations, handle customer inquiries, resolve issues, and ensure smooth collaboration between internal teams and clients.

Your work will directly contribute to building strong customer relationships and supporting the success of our business.

What You'll Be Doing

  • Manage daily corporate fleet functions including vehicle registration/de-registration, card renewals, blacklist requests, and refunds tracking
  • Handle incoming calls and respond to corporate customer inquiries promptly and accurately
  • Provide information using internal systems such as PowerBI and the Corporate App portal
  • Build and maintain strong, trust-based relationships with corporate clients
  • Address and resolve customer complaints with effective solutions
  • Liaise with internal teams to ensure timely fulfilment of customer requests
  • Generate reconciliation and management reports, including monthly reports to MAS
  • Follow up on outstanding payments and bad debt collections from corporate clients
  • Support ad-hoc administrative and operational duties as required

What We're Looking For

  • Proven experience in customer service and stakeholder management
  • Strong verbal and written communication skills for both internal and external interactions
  • Ability to resolve issues promptly and professionally
  • Excellent organisational and time management skills
  • Detail-oriented with strong data handling and reporting capabilities
  • Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables), Word, and other office tools
  • Adaptable, with the ability to handle multiple priorities and work under pressure

What we offer

At SimplyGo, we value our employees and strive to create a supportive and inclusive work environment.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement.

You'll also enjoy a range of wellbeing initiatives, including flexible work arrangements and health programs.

About us

A wholly owned subsidiary of the Land Transport Authority (LTA), SimplyGo provides transit ticketing and travel card-related services.

A key player in the Singapore public transport ecosystem, we act as an intermediary between commuters and stakeholders such as regulators, public transport operators and card issuers.

Our innovative initiatives simplify journeys while creating value for commuters.

Through the SimplyGo app, we ensure seamless customer journeys via trusted payment solutions and ticketing services.

If you're excited about this opportunity in making a positive impact on the communities we serve and want to be a part of our growing team, apply now.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Senior Officer Potential: Insight & Career Growth Guide


Real-time Senior Officer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Officer in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in Senior Officer roles.

36528 Jobs in Singapore
36528
33676 Jobs in Central Singapore Community Development Council
33676
Download Senior Officer Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for Senior Officer, Corporate Customer Service Support Job?

Great news! is currently hiring and seeking a Senior Officer, Corporate Customer Service Support to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SimplyGo Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Senior Officer, Corporate Customer Service Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Officer, Corporate Customer Service Support?

Key qualifications for Senior Officer, Corporate Customer Service Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Senior Officer, Corporate Customer Service Support?

To improve your chances of getting hired for Senior Officer, Corporate Customer Service Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Senior Officer, Corporate Customer Service Support Job Success

SimplyGo Pte Ltd interview tips for Senior Officer, Corporate Customer Service Support

Here are some tips to help you prepare for and ace your Senior Officer, Corporate Customer Service Support job interview:

Before the Interview:

Research: Learn about the SimplyGo Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior Officer, Corporate Customer Service Support interview at SimplyGo Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SimplyGo Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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