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Urgent! Senior service coordinator Job Opening In Singapore, Singapore – Now Hiring Quantum Leap Career Consultancy
About the Role
We are seeking a proactive and detail-oriented
Service Coordinator / Senior Service Coordinator
to support our daily service operations.
This role is key to ensuring seamless coordination between customers, engineers, and internal teams, delivering efficient service and a positive customer experience.
Key Responsibilities
Serve as the main contact point for customer enquiries and complaints via phone, email, or fax, ensuring timely follow-up and resolution.
Prepare and process quotations, job orders, and service charge documentation.
Schedule and prioritize customer service requests based on urgency and available resources.
Coordinate with field service engineers, subcontractors, customers, and relevant authorities to ensure services are completed on schedule and to customer satisfaction.
Maintain accurate service documentation, including reports, customer feedback, and service records, and ensure all data is updated in the system.
Track service history and follow up with customers to confirm satisfaction after service completion.
Provide regular account updates and progress reports to the Service Manager, Assistant Service Manager, or Lead Coordinator.
Monitor recurring service issues or complaints and suggest process improvements to enhance service delivery.
Identify potential opportunities for follow-up services, upgrades, or maintenance based on customer needs.
Support customer audits and inspections by preparing and providing necessary documentation.
Handle administrative tasks such as preparing service request forms, purchase orders, and shipping documents.
Arrange travel bookings and air ticket reservations when required.
Manage material and parts requisition for subcontractors, technicians, or engineers.
Ensure all records, schedules, and filing systems are well maintained and organized.
Coordinate project and service schedules for all service personnel.
Manage warranty claims for various equipment.
Perform other ad-hoc duties as assigned by the Manager.
Skills & Competencies
Proficient in Microsoft Office (Word, Excel, Outlook).
Strong coordination and communication skills.
Organized, detail-oriented, and able to multitask effectively.
Customer-focused with a proactive and problem-solving approach.
Education & Experience
GCE ‘N’ / ‘O’ / ‘A’ Level with
3–4 years
of relevant working experience,
OR
Diploma in
Business Administration
or equivalent with
1–2 years
of related working experience.
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Unlock Your Senior service Potential: Insight & Career Growth Guide
Real-time Senior service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 37962 jobs in Singapore and 33088 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Senior service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Quantum Leap Career Consultancy is currently hiring and seeking a Senior service coordinator to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior service coordinator Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Quantum Leap Career Consultancy adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior service coordinator Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior service coordinator typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior service coordinator interview at Quantum Leap Career Consultancy, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Quantum Leap Career Consultancy's products or services and be prepared to discuss how you can contribute to their success.
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